Maitre'D - Momofuku

About Momofuku Noodle Bar - Time Warner Center

Founded by Chef David Chang, Momofuku Noodle Bar first opened in New York City’s East Village in 2004. Noodle Bar serves noodles, buns, and a rotating selection of dishes that change with the seasons.For the second location in New York City, Executive Chef Tony Kim is developing a new menu to translate the DNA of the original Noodle Bar to the Time Warner Center Restaurant and Bar collection.Noodle Bar will be located on the third floor of the Time Warner Center and is anticipated to open in mid-2018. It will feature a full bar, and serve both lunch and dinner.

As the first (and last) point of contact, a Maitre d’ at Momofuku is friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Momofuku standards and values.

Responsibilities 

  Serve as a leader of the host team by assigning duties and responsibilities for the shift

•  Prepare a summary of total covers, guest information and special notes for each shift and present to the full team at each pre-service meeting
•  Must possess great communication skills with a polished floor presence, professional demeanor and appearance
•  Engage with guests and colleagues in a professional and dignified manner in a busy, high volume environment
•  Demonstrate a passion for detail and a willingness to learn
•  Uphold service standards to ensure a memorable guest experience
•  Greet all guests entering the restaurant and thank all guests leaving the restaurant with a warm & friendly smile and demeanor
•  Provide a high level of organization and hospitality to all guests at all times, without exception
•  Maintain integrity of service by proactively communicating with Managers to address any potential negative experiences
•  Manage reservation system and plot the reservations for the shift, knowing when and where we can accommodate walk ins in order to maximize covers for the shift.
•  Ensure reservations are prioritized and seated in a timely manner
•  Clearly and politely communicate with guests when delays and/or waits occur
•  Engage management for any guest issues or complaints
•   Maintain control over the flow of service by managing the influx of guests and ensuring a seamless flow through the restaurant
•  Understand and operate the reservation/seating system
•  Maintain professional and warm guest communications - inside the restaurant or via phone/email
•  Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
•  Communicate respectfully and clearly with service team and management
•  Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
•  Maintain cleanliness and organization at the host stand and front door area
•  Additional service and/or operational tasks as determined by manager
•  Adhere to grooming and dress code standards
•  Assist teammates to anticipate all other FOH needs

Skills and Requirements

•   At least 1 year as a Lead Host or Maitre D in a high volume, casual-fine dining setting
•  Excellent communication and interpersonal skills
•  Proficiency in Open Table, Resy or similar reservation system
•  Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
•  Ability to work in an organized and professional manner
•  Receptive to constructive criticism and performance feedback
•  Ability to demonstrate quick thinking and adaptability in a constantly changing environment
•  Available to work nights, holidays and long days as necessary
•  Strong knowledge and interest in food and beverage
•  Has a sincere interest in the hospitality industry
•  Demonstrate clear written and verbal communication skills

 Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, sitting, standing, for 10 to 12 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.