Major Incident Management Analyst - Kforce Inc.
San Antonio, TX 78215
About the Job
- Incident Coordination: Take charge of major incidents from their identification to resolution, ensuring efficient communication, collaboration, and adherence to incident management processes
- Response Planning: Develop and maintain detailed incident response plans, including predefined actions, stakeholder communication strategies, and escalation procedures
- Incident Triage: Quickly assess the severity and impact of incidents to determine if they qualify as "major incidents" and require immediate attention
- Communication: Act as the central point of contact for all involved parties, including technical teams, stakeholders, and management, providing timely and accurate updates
- Root Cause Analysis: Work on post-incident analysis to identify the root causes and contributing factors of major incidents and suggest improvements to prevent recurrence
- Continuous Improvement: Regularly review and update major incident processes and procedures to enhance efficiency and effectiveness
- Documentation: Maintain incident records, documenting all actions taken during incident response for analysis and reporting purposes
Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent years of experience)
- Minimum three (3) years of experience
- Strong knowledge of IT incident management and ITIL (Information Technology Infrastructure Library) best practices
- Excellent communication and interpersonal skills for coordinating efforts among diverse teams
- Strong problem-solving and analytical skills to handle high-pressure situations effectively
- Proficiency in using incident management tools and software
- An understanding of various IT systems, networks, and infrastructure
- Certifications like ITIL, CompTIA A+, or CompTIA Security+ can be advantageous
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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