Major Incident Manager - Diverse Lynx
Morris plains, NJ
About the Job
Job Title: Major Incident Manager
Location: Morris plains, NJ
Duration: Fulltime
Job Description:
" Strong communication & leadership skills
" Ability to drive calls.
" Work with Business Users, App Owners & Technical Team to drive incidents to resolution.
" Complete understanding of incident management process & handover to change / problem management.
Roles & Responsibilities
" Overseeing the incident management process and team members involved in resolving the incident.
" Responding to a reported service incident, identifying the cause, and initiating the incident management process.
" Prioritizing incidents according to their urgency and influence on the business.
" Communicating with upper management if major issues are found in the IT system.
" Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.