Major Incident Manager - Ampcus Incorporated
Phoenix, AZ 85003
About the Job
Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Job Title: Major Incident Manager
Location(s): Phoenix, AZ
Job Description/ Responsibilities:
• Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible
• Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions
• Responsible for coordinating all incident response activities, include triaging incidents and determining the severity
• working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand
• Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution
• Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues
• Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration
• ITIL Incident/Problem Management
• ITSM/ITIL Service Management Domain Skills
Years of Experience: 12.00 Years of Experience
Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
• Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions
• Responsible for coordinating all incident response activities, include triaging incidents and determining the severity
• working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand
• Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution
• Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues
• Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration
• ITIL Incident/Problem Management
• ITSM/ITIL Service Management Domain Skills
Years of Experience: 12.00 Years of Experience
Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
Source : Ampcus Incorporated
