Major Incident Manager - Diverse Linx
Phoenix, AZ
About the Job
Job Description: Major Incident Manager
$85
Onsite - Phoenix, AZ
Job Description/ Responsibilities
Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible
Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions
Responsible for coordinating all incident response activities, include triaging incidents and determining the severity
working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand
Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution
Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues
Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration
ITIL Incident/Problem Management
ITSM/ITIL Service Management Domain Skills
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
