Major Incident Manager - Net2Source
Phoenix, AZ 85003
About the Job
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Position: Major Incident Manager
Location: Phoenix, AZ (Onsite)
Type: Long Term Contract
Job Description/ Responsibilities:
• Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible
• Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions
• Responsible for coordinating all incident response activities, include triaging incidents and determining the severity
• working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand
• Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution
• Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues
• Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration
• ITIL Incident/Problem Management
• ITSM/ITIL Service Management Domain Skills
If you are interested, please forward your resume to Amir@Net2Source.com, You can also reach me at (+1-201-354-1049).
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
Regards,
Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office: (201) 340-8700 x 428 (EXT )| Cell: +1-201-354-1049 | Fax: (201) 221-8131| Email: amir@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
Position: Major Incident Manager
Location: Phoenix, AZ (Onsite)
Type: Long Term Contract
Job Description/ Responsibilities:
• Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible
• Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions
• Responsible for coordinating all incident response activities, include triaging incidents and determining the severity
• working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand
• Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution
• Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues
• Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration
• ITIL Incident/Problem Management
• ITSM/ITIL Service Management Domain Skills
If you are interested, please forward your resume to Amir@Net2Source.com, You can also reach me at (+1-201-354-1049).
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards,
Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address – 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office: (201) 340-8700 x 428 (EXT )| Cell: +1-201-354-1049 | Fax: (201) 221-8131| Email: amir@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn
Source : Net2Source
