Major Incident Manager - TekWissen LLC
Phoenix, AZ
About the Job
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title: Major Incident Manager
Work Location: Phoenix, AZ
Job Type: Contract
Work Type: Onsite
Duration: 24+ Months
Job Description:
Responsibilities
- Handling of Major Incidents process to guide their actions and decisions in resolving the incident as quickly as possible
- Responsible for investigating the incident, identifying its root cause, and implementing the necessary solutions
- Responsible for coordinating all incident response activities, include triaging incidents and determining the severity
- Working effectively towards resolving the incident and drive coordination among them, with the goal of resolving the incident at hand
- Handle customer-facing issues, responsible for resolving customer complaints, answering questions, and ensuring customers are informed about the incident and its resolution
- Communicating with customers promptly and empathetically, managing customer expectations, and working closely with other team members to address customer issues
- Coordinate the incident response activities, gather the response team, and set up bridge call for communication and collaboration
- BGV must be cleared to start
- Cog Kit
- ITIL Incident/Problem Management
- ITSM/ITIL Service Management Domain Skills
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Source : TekWissen LLC
