Mammography Coordinator - Vancouver Clinic

Mammography department is seeking an experienced, compassionate coordinator to facilitate tracking and scheduling of Mammography exams.

Responsible for the mammography tracking and reporting (MRS) computer system and the transcription of mammography reports. Coordinate loading and unloading of automated mammogram film viewer with radiologist schedule to ensure timely reading of mammograms. Works closely with the mammography technologists, sonographers, radiologists, and manager to maintain the highest level of quality in mammography.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Perform data entry and operate mammography reporting system (MRS) software system, entering patient demographics, examination results, and verify proper reporting of exams.

• Contacts and schedules patients needing follow-up examinations, wait list appointments, reschedules, and other appointments following template guidelines for length of time, time of day, and appointment type while following established protocols.

• Answer incoming calls and respond to all patient interactions professionally with tact, patience, and compassion according to established protocols.
• Take messages that are accurate, legible, complete with names, dates, time, phone number, and correctly route to appropriate person.
• Monitor phone cancellations, update technologist schedules, and communicate to appropriate staff.

• Facilitate obtaining imaging studies from outside facilities prior to appointment date.
• Mail appropriate instructions and reminders to patients as necessary.

• Obtain prior studies via TVC EMR.
• Retrieves studies from TVC PACS ensuring the study can be displayed.
• Back up data on MRS computer system on a regular basis to ensure data integrity.

SKILLS AND ABILITIES:

• Typing skill of at least 40 wpm.
• Intermediate computer skills.
• Demonstrated ability to provide excellent customer service.
• Must be able to adjust working pace to flow of patients.
• Excellent verbal and written communications skills.
• Experience with multi-line phone system.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Medical terminology as related to Imaging exams is essential.
• Minimum of one year in a customer service position, preferably in a healthcare environment.

Pay Range:
$17.28 - $24.19

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.