Managed IT Senior Engineer - Professional Services - Rx Technology

Looking for a new opportunity with a company that promotes growth from within? Are you open to new challenges and looking to make a difference in your work environment? Rx Technology is a growing IT company located in the heart of Texas with clients across the country and internationally looking for employees that want to make a difference at their place of work. We are exploding! We are a company that you can grow with. We take pride in employee development and promote an energetic workplace.

Job Purpose

Perform systems management and integration functions.

• Establish and maintain IT and digital communication infrastructure, encompassing wireless, WAN, and LAN networks.
• Design, develop, and/or integrate proven solutions for vast portfolio of commercial and public customers.
• Administer and manage digital communication software, including email, user credentials, network access, and troubleshooting for existing staff.
• Train new employees to navigate company IT network systems and ensure their familiarity with communication protocols.
• Plan projects, defining scope, documentation, and time management to ensure timely project completion.
• Safeguard networks against malware and viruses, proactively identifying vulnerabilities and enhancing security measures in response to evolving cyber threats.
• Provide technical support and guidance to staff members.
• Conduct analysis and gather data to identify opportunities for communication network enhancements.
• Collaborate with third-party providers to ensure optimal network performance.
• Serve as an escalation point for Support Desk personnel.
• Uphold and update certifications in Network and Security technologies.
• Assume a leadership role within the Managed Service Provider (MSP) and aid in training Support Desk staff.
• Design and architect networks within specified project timelines.

Qualifications:

• Bachelor's degree in Management Information Systems (MIS), Information Technology (IT), a related field, or equivalent experience.
• 5-10 years of experience in IT network systems, encompassing TCP/IP, DNS, DHCP, ISP, along with proficiency in VOIP phone support and physical/virtual server networking.
• Current Cisco, Meraki, Fortinet and Palo Alto certifications highly preferred
• Ability to get CCNP within 6 months

Physical/Other Requirements:

• Ability to sit or stand for 4-8 hours during technology operations, such as handling calls.
• Constant use of fingers and hands for peripheral devices, office equipment, and electronic devices.
• Average visual acuity for document preparation, computer operation, and machinery use.
• Regular lifting, transferring, or moving objects up to 50 lbs. daily.
• Occasional travel for RX Tech events or business development activities.
• Maintenance of current certifications and participation in training courses and seminars.

Working Conditions:

• Monday to Friday, 8 am to 5 pm, in a professional indoor office environment.
• Flexibility for extended hours during critical periods or special projects.
• Willingness to work weekends or after-hours support during special projects.
• Collaboration in an open team environment.

Intellectual Activities and Requirements:

• Effective communication of detailed instructions and ideas.
• Comprehension, retention, and exchange of basic instructions and information.
• Organizing thoughts and concepts into understandable terms.
• Consistent attendance, punctuality, and participation in training and development opportunities.
• Availability to accommodate required work schedules.
• Reliable transportation to and from work.
• Adaptability to sudden schedule changes for enhanced customer service.