Managed Services Automation Engineer / Rewst Admin at Framework IT

Automation Engineer – Drive Innovation in IT Automation

Are you a creative problem-solver who thrives on designing solutions to simplify complex processes? We’re looking for an Automation Engineer who has both technical expertise and a proactive mindset to help transform our workflow strategies. At Framework IT, you’ll join a collaborative, fully remote team where continuous learning and innovative thinking are not just encouraged but essential.

Locations: Remote work for residents of Wisconsin, Illinois, Indiana, Utah, or Florida

Status: Full-Time, Employee

Relevant Work Experience: 4+ Years

Hours: 8am-5pm M-F

Salary: $60,000-$75,000, with a 20% annual bonus based on performance metrics

Why Work With Us?

• Remote Flexibility: Work from anywhere in our approved states and enjoy unlimited PTO. We maintain an open-door policy to foster open communication and accessibility within the company.
• Growth-Oriented Culture: We support your professional development through structured plans, certifications, and training.
• Team Collaboration: Work closely with an admin and our COO while interacting with various teams and departments, contributing to a well-rounded and engaging work experience.

Responsibilities:

• Develop and Refine Automation Strategy: Collaborate with leadership to build our automation strategy, establishing a roadmap for sourcing, evaluating, and prioritizing new automation initiatives.
• Design and Implement Workflows: Build and maintain automated workflows using tools like Rewst, N-Central, and ConnectWise Manage, while ensuring consistency through reusable and modular functions.
• Process Identification and Requirements Gathering: Partner with stakeholders to identify manual, repetitive tasks, documenting detailed process requirements to inform automation development.
• Testing and Quality Assurance: Conduct comprehensive testing to identify and fix bugs, ensuring reliability and stability in automated workflows. Maintain adherence to quality standards, security, and data privacy regulations.
• Maintenance and Monitoring: Continuously monitor and optimize existing workflows for peak performance and efficiency.
• Documentation and Training: Create thorough documentation for automations and provide training/support for team members interacting with automation tools.
• Keep Abreast of Trends: Stay informed about emerging automation technologies and best practices, applying newfound knowledge to improve existing processes.

Qualifications:

• Experience in MSP: Deep understanding of Managed Service Provider (MSP) processes and tools (e.g., PSA, RMM, documentation systems).
• Technical Expertise: Proficiency with PowerShell, Jinja, APIs, and a solid grasp of automation principles. Experience with Python is a plus.
• Problem-Solving Skills: Ability to think creatively and strategically, breaking complex challenges into manageable parts.
• Communication Skills: Strong ability to articulate both technical concepts and business benefits to diverse audiences.
• Adaptability: Enthusiasm for learning, refining processes, and adapting to new challenges.

Ideal Traits:

• Inventive Thinker: Brings innovative ideas and uses analytical reasoning to implement solutions.
• Proactive and Decisive: Confident in making suggestions and taking initiative.
• Detail-Oriented: Enjoys working with data, systems, and tangible processes.
• Team Player: Works effectively within a team and supports collaborative efforts.
• Multitasker with Urgency: Comfortable with time-sensitive projects and juggling multiple priorities.

Expectations for New Hires:

• Must complete the Rewst Foundations certification within 90 days of onboarding, with training provided during business hours at no cost.

What We Offer:

• Competitive Salary and Bonuses: Starting salary of $60,000-$75,000, plus up to 20% annual bonus based on performance.
• Supportive Team Environment: Work alongside a motivated and communicative team that values thorough documentation and collaboration.
• Professional Development: Customized development plans with company-supported certifications and skill-building opportunities.

Join us at Framework IT and become a part of a team that values innovation, growth, and efficient solutions. Apply today to advance your career in IT automation!