Managed Services Engineer- Networking - People Driven Technology, Inc

People Driven Technology, Inc is a technology value-added reseller. We are a family-owned, local firm that focuses on simple, scalable business and technical outcomes for our clients. We leverage our decades of the combined business, technology, and engineering experience to deliver these outcomes, in a methodical manner. We’re not out to build and measure our business based on revenue but rather by the collective successes of our customers. We believe that mutual integrity, passion, and teamwork are the cornerstone values that define the relationships with our customers and strategic partners. When we engage we are all-in so to better those we serve.

The Managed Services Networking Engineer will be responsible for the management,and troubleshooting of network solutions for multiple clients. The role requires expertise in routing, switching, firewall configuration, VPN, and other networking technologies, as well as the ability to support complex networking environments across multiple customers. The ideal candidate will ensure that all managed solutions are operating at peak performance, adhering to security standards, and meeting client needs within specified SLAs.

What You Would Do

• Execute management of ticket life cycle; receive ticket requests, manage multiple tickets through all stages of the process and properly close tickets according to predefined metrics.
• Organize and perform ticketing tasks to adhere to Managed Services SLAs.
• Interface with OEM vendors with support cases on the client's behalf.
• Participate actively in a phone call queue during assigned time periods.
• Escalate tickets to internal departments when needed in line with documented guidance.
• Consult clients on general technical inquiries and best practices.
• Perform proactive maintenance duties such as switch/firewall/AP upgrades and patches.
• Provide remote hardware and software support for switches, routers, and firewalls.
• Proactively analyze client networks and systems to ensure optimal health.
• Maintain documentation of client technical information as it relates to procedures, infrastructure, and remote support instructions.
• Contribute and enhance internal department processes and system documentation.
• Be available for on-call work after hours and on weekend rotations shifts.
• Accurately track time via internal systems for work performed.
• Perform other duties, as assigned.

What We Are Looking For

• Self-driven to deliver exceptional client outcomes.
• Finds joy in cultivating relationships with clients as an extension of their team.
• Creativity and a passion for learning new things.
• Elevated problem-solving.
• Excellent organizational skills.
• Exceptional time management skills necessary to complete competing tasks on time.
• Ability to collaborate in a cohesive team environment.
• Bachelor’s degree in a technology-related field, or equivalent experience.
• 2+ years’ experience serving in an MSP or in a client facing IT consulting role.
• 2+ years’ experience in systems and network administration
• Proven experience troubleshooting complex networking issues.
• Basic knowledge of Cisco Meraki technologies, Cisco networking infrastructureand ConnectWise PSA
• Experience working in environments with strict SLAs and regulatory compliance (e.g., HIPAA, PCI-DSS).
• Cisco CCNA certification or equivalent experience.

What We Would Offer You

• Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive compensation.
• Collaborative and welcoming office culture.
• Work-life balance and unlimited paid time off.

Recruitment Agency Notification

People Driven Technology, Inc does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, People Driven employees, or any other company location. People Driven Technology, Inc is not responsible for any fees related to unsolicited resumes.

Equal Opportunity Employer

People Driven Technology, Inc is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and our business needs.

People Driven Technology, Inc is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations because of a disability for any part of the employment process, please contact the recruiter and let us know the nature of your request and your contact information.