Management Analyst - Aberdeen, MD - Serco North America

Serco is seeking a mid-level management analyst to provide support to a General Staff Functional Unit, specializing in Operations activities related to the management of the Organization. This position is located at Aberdeen Proving Ground, MD.

Our Management Analyst will assist management or clients by analyzing and coordinating operations functions to include staff coordination, records management, tasker management, mission analysis, reporting and physical security by performing the following duties. Review, prepare, develop, and modify reports and policies. Analyze procedures and workflow of the DAC staff and recommends improvements in such areas as operational business processes such as tasker development, administration, and program management.

Our programs supports the development of short-to-long range planning by developing guidance to align efforts with AFC and DEVCOM HQ Operations functions.

In this role, you will:

• Provide organization, accountability, flexibility, and ability to work independently are essential qualities for success
• Comprehend the hierarchal structure of the organization and identify POC’s for functional units or processes
• Assist with access control, key control and badging duties
• Perform day-to-day management of overall contract support operations under this effort, involving multiple projects and groups of personnel at various locations
• Provide services for numerous operations and activities to include detailed planning related to multiple complex projects, issues, exercises and initiatives
• Responsible for business operations and internal management in support of the execution of mission operations
• Participate in operational planning and program development and ensure processes, policies, and training are consistent with organizational goals
• Support the development and preparation of reports and briefings to leadership

Must have reliable transportation to the Serco’s local Office and to  Aberdeen Proving Grounds, Maryland but a Hybrid schedule may be offered upon customer approval. No relocation assistance is available

To be successful in this role, you will have:

• Ability to obtain & maintain an active DoD Secret clearance
• An associates degree with 2+ years' experience or a bachelors degree in a related field
• Willingness to work on site with telework opportunities available

Additional desired experience and skills:

• Excellent knowledge of MS Office Suite with demonstrated experience
• Innovative, with the ability to resolve complex issues, strong organizational skills, strong analytical and problem-solving skills, with the ability to multi-task in a fast-paced environment
• Exceptional communication skills, both oral and written, with the ability to effectively convey information across all organizational levels
• Strong customer service focus

Apply today to discover your place in our world!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $56,397 to $84,596; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.