Management Engineer Product/Project Support (Hybrid - Troy, MI) - Health Alliance Plan - Masco Corporation

This is an entry level opportunity providing product & project support to the Customer Service Administration Department.


GENERAL SUMMARY:


The Management Engineer is responsible for the facilitation of multiple Continuous Improvement (CI) efforts and applies a variety of improvement methodologies (including lean, six sigma, theory of constraints, TQM, human factors design) and group management techniques to support individuals and teams through process improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. Prepares reports and recommendations for management and coordinates implementation whenever possible. This individual provides needed continuous improvement training and education and works closely with other CI personnel to meet education needs at all levels throughout the institution. May supervise tasks of Student Analysts. As experience increases, may be assigned lead role on 1-2 projects of current project load. Communicates regularly with Management on specific projects. Flexibility, innovation, and creativity are necessary characteristics of the successful candidate. Individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



+ Supports improvement initiatives using Lean, Six Sigma and other problem solving methods including: Continuous Flow, 5 S, Standard Operations, Pull Process, Reengineering, FMEA, Problem Solving Tools, Value Stream Mapping and other tools to identify opportunities for improvement.


+ Collects, organizes, and generates statistical analysis for use of statistical techniques for generating, organizing and processing data through the use of, Excel, Access, and other database software programs.


+ Researches best practices for improvement.


+ With assistance from a more senior PI resource, for assigned projects, develops a project scope document and project plan including the gathering of information, estimates of resources required, estimated timeline for completion, background, project objectives, description of proposed approach, deliverables, and a client communication plan.


+ Identifies core processes for end-to-end focus and applies the use of the organization Model for Improvement, incorporating the use of PI tools (Lean, six sigma, TOC, etc.) when appropriate.


+ With Senior PI support and supervision, leads and facilitates initiatives, in a consulting capacity, in support of organizational improvement [within a function] that will drive or have direct impact on process improvements, reducing waste, and enhancing patient and/or customer satisfaction.


+ Assesses organizational performance (e.g., a function, a department, a key process, etc.) in relation to established goals and standards; recommend new approaches, policies and procedures to effect continual progress toward goals and standards.


+ Assists with the development of process performance metrics. Documents current processes and new processes; facilitates design of new processes incorporating process improvement fundamentals (removing waste, hand-offs).


+ Develop improvement action plans, quantify the business benefits, and provide leadership and mentoring to ensure implementation.

With assistance on assigned projects, drives implementation of critical business metrics & ongoing end-to-end process reviews. This will include the following steps: a) Identify key processes and their indicators; b) Establish baseline metrics; c) Report through financial and business review process; and, d) Develop and maximize improvement plans.


+ Provides expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.


+ Conducts written and oral project updates for senior management and other leaders.


+ Assists in the delivery of organization Improvement Model training programs including providing Senior Leadership, Directors and Managers with ongoing Improvement Model education and training.


+ With support from a more senior PI resource, (e.g., Principal, PM, Manager, Director) coaches & mentors team members and process owners to utilize a defined PDCA process improvement methodology, incorporating PI methods that ensure the use and appropriate interpretation of data for decision making.


+ Develops effective communication methods to keep staff and others informed about improvement/ (re)design activities of the organization and department.


+ Incorporates organization Team Standards and Mission, and Vision Statement into daily activities.


+ Integrates quality customer service skills, leadership skills and communication skills when interfacing with both internal and external customers.


+ Actively seeks opportunities for self-improvement through self-awareness and feedback.


+ Actively pursues opportunities to become multi-skilled to serve a more diverse role in the organization, focusing on development and application of the fundamental process improvement skills and knowledge.


+ Guides junior analysts (interns and students) in performing operations analysis and decision support activities.



Department Specific Duties:



+ Manage and lead the resolution of operational issues that arise and work with Corporate Vendors (i.e. print vendor, transportation vendor), including creating new policies and procedures because of new vendor implementation, product, or processes.


+ Track and analyze performance trends from self-monitoring audits and Coaching Hotline questions to identify training or individual performance gaps. Work with leaders and training to develop corrective action plans to improve gaps.


+ Manage requests for Corporate Request for Processes (RFP) and annual review of RFP questions from Marketing.


+ Make process improvement recommendations and lead process improvement workgroups.


+ Attend Meetings as a Customer Service subject matter expert. Take away action items and manage resolution to completion.







EDUCATION/EXPERIENCE REQUIRED:



+ Bachelors Degree is required.


+ A degree in industrial or related engineering, nursing, business administration (with quality/operations improvement emphasis), healthcare administration (with quality/operations improvement emphasis), organizational development, human factors, a science degree in a related field, or similar field is preferred.


+ No experience required. Experience with a health plan provider preferred.


+ Ability to manage, simultaneous assignments with potentially conflicting priorities and deadlines.


+ Ability to identify when input from Director or other senior staff members are necessary.


+ Ability to be flexible and adaptable while still meeting goals and due dates.


+ Growing strength in influencing and dealing with conflicting priorities and interests.


+ Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.


+ Growing base of analytical/technical, facilitative, and process improvement knowledge.


+ Oral and written communication skills, including the ability to teach technical/ analytical concepts to non-Performance Improvement managers and staff.


+ Knowledge of effective data gathering techniques.


+ Sound decision-making skills.


+ Growing project management skills.


+ Strong diplomacy and collaboration skills.



CERTIFICATIONS/LICENSURES:

Certifications preferred: Lean, Six Sigma, and Project Management. Certification as a Malcolm Baldrige examiner a plus.




Additional Information



+ Organization: HAP (Health Alliance Plan)


+ Department: Customer Service Admin


+ Shift: Day Job


+ Union Code: Not Applicable












Additional Details


This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.








Overview


Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .








Benefits





The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.








Equal Employment Opportunity/Affirmative Action Employer


Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is


committed to the hiring, advancement and fair treatment of all individuals without regard to


race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,


weight, marital status, family status, gender identity, sexual orientation, and genetic information,


or any other protected status in accordance with applicable federal and state laws.