Manager, Call Center - Garnet Health

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as an Manager, Call Center on our team at/in Garnet Health Medical Center Middletown.

Manages the administrative and clerical services required of the daily operations of the Call Center, Central Scheduling and Pre-Registration activities. Behaves in a professional, a customer-focused, service-oriented manner, displaying and promoting respect, care and dignity for all internal and external customers; facilitates a team-oriented attitude, striving for service excellence. Works with Director to ensure best practice, education, training and standards are implemented for our Call Center, Centralized Scheduling, Pre-Registration and Physician Service operations across the system.

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process. 

Compensation for the role is $72,813 USD- $91,016 USD per year.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements.   The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.  When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity)

Minimum Education: Bachelor’s Degree in Business Administration or related health field.

Minimum Experience: 3 year related in high traffic, confidential environment. Must be customer focused, and a team player. Must support service excellence in all functions of the department and enhance the overall patient experience. Must have the ability to work independently without direct management oversight.

Required Certification/Registration:

Physical Requirements: Travel to multiple facilities is required.