Manager, Carrier Operations (Technology) - RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Manager, Carrier Operations (Technology) at RXO, you’ll serve as primary integrator between the operations and the technology teams, processes and systems. This role is to ensure RXO’s technology is delivering the best possible support to operations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.

What your day-to-day will look like:

• Meet with Operations leadership (regional vice presidents and directors) to identify new system requirements monthly
• Work closely with the IT team to relay system needs and actively manage and prioritize product roadmap
• Work with business integration team to prioritize updates based on most critical business needs
• Regularly test CLM to ensure calculations are accurate and troubleshoot issues
• Oversee market data integrations with CLM
• Ensure carrier payment integration and settlements are paid appropriately
• Work with impacted markets when CLM errors are identified to adjust settlements, so carriers are properly paid
• Work closely with finance, technology, regional vice presidents, directors, and RXO leadership

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience
• 5 years of related experience

It would be great if you also have:

• Bachelor’s degree in a business-related field
• Expert-level user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• Acts as a subject matter expert and provides training, troubleshooting and other support for software applications managed by business units (i.e., TMS, CLM, TripNets, etc.)

• Experience managing an IT team and prioritizing actions against business needs
• Deep understanding of new settlement structure and broader operations processes
• Understanding of CLM system architecture and ability to test and debug

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .