Manager - Cart Repair - Ocean Reef Club

SUMMARY

To increase the value and desirability of Ocean Reef Club membership and real estate by providing incomparable excellence in all services and facilities in the Ocean Reef Club community. Assists Director with the Golf Car Repair, Golf Cart Sales and Golf, Cart Storage. Under direction of Director, makes mechanical repairs on all makes and model golf cars. Responsible for daily operation of the department, implementation of golf car maintenance programs as they relate to the continuous operation of the Club owned fleet carts and the individual Member owned golf carts. Assists with personnel, paperwork, parts orders, inventory of parts and, all aspects of internal departmental decisions.

Essential Duties and Responsibilities

Inspect and maintain the Ocean Reef Club Golf Carts fleet. The Golf Cart Repair areas must stay clean and properly maintained at all times, reporting and up to repairing any and all safety conditions. This position will require a combination of the following functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the club.

• Identifies and provides fleet services that address and satisfy customer needs and policy initiatives.
• Coordinate the sale of new golf carts.
• Assist team in the process of new golf cart sales.
• Order new Golf Carts for stock.
• Coordinate storage golf carts and delivery of storage golf carts.
• Coordinates fleet and facility maintenance programs.
• Assist in maintaining Ocean Reef Club Internal golf cats.
• Supervises all aspects of shop operations.
• Attend all designated manager meetings.
• Coordinates and schedules all departmental and member golf car repairs.
• Advises other departmental managers of golf car maintenance requirements.
• Prepare and present information concerning operational effectiveness and service levels to Director.
• Complete priority repairs.
• Attend and participate member guest activities and events.
• Responsible for the identification and management of any hazardous materials resulting for departmental operations.
• Keep all equipment clean and shop in operable condition, organizes and maintains shop facilities.
• Attend morning call meeting.
• Complies with procedures for all daily operations.
• Maintains accurate records of parts inventory and orders parts as needed.
• Maintains accurate records concerning all repairs.
• Maintains open dialog with department managers, members and vendors concerning all golf car repairs, maintenance services, and golf car part orders.
• Initiate interventions to solve issues in office and with customers.
• Must be willing to respond to emergencies after hours.
• Responsible for scheduling work for assigned associates.

Manager Responsibilities

• The Golf Cart Manager is responsible for the supervision of staff and the timely coordination of work within the framework of company policies.
• Review and administer daily work assignments with an emphasis on maintaining a rigid preventive maintenance program on Golf Carts.
• Overlook financial goals and set parameters to reach those financial goals
• Focus on improving Medallia customer serviced index numbers for Golf Cart Sales and Repairs.
• Managing staffing guidelines.
• Promote and inform staff of ORC promises
• Insuring all Ocean Reef Golf Carts are maintained properly and parts are ordered on a timely manner.
• Conduct morning line up meeting with staff.
• Attend manager meeting such as: COVID-19, Safety and Security, and other meetings.
• Conduct end of moth reports.
• Responsible for completion of assigned associate's yearly evaluations and other documentation such as accident reports and in a timely manner.
• Continually develop original and fresh techniques to enhance the maintenance process.
• Constantly enforce quality and safety standards among all Golf Cart associates.
• Develop and be accountable for a safety culture that creates a work environment with no injuries.
• Participate in the development of policies and procedures directed to increase departmental performances.
• Follow computerized management system and establish protocols.
• Educate and train associates on the proper use and car of equipment and other facilities.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required.

• Ability to diagnose mechanical troubles and schedule appropriate repairs; ability to train, motivate and direct associates in a safe and efficient manner.
• Comprehensive knowledge of golf car maintenance programs and procedures.
• Knowledge of electrical theory and battery performance levels.
• Knowledge of safety principles and practices.
• Knowledge of computer systems and usage.
• Ability to recognize and alleviate unsafe work practices.
• Ability to exercise judgment and make correct decisions.
• Ability to plan, organize and delegate tasks to achieve desired results.
• Ability to present facts and recommendations correctly and effectively.
• Ability to read, analyze and interpret documents.
• Ability to define problem areas, collect facts and draw valid conclusions.
• Ability to operate motor vehicles.
• Maintain effective employee relations.
• Motivation to stay abreast of latest technology and innovations in golf car industry.
• Ability to manage effectively, difficult member situations.
• Ability to demonstrate attention to detail.
• Ability to maintain confidentiality as needed.
• Ability to delegate assignments, authorize associates to work independently and set clear expectations.
• Determine and dispatch calls to the appropriate Cart Repair staff.
• Establish and maintain a preventive maintenance program for all equipment and vehicles.
• Insure proper operation of all systems and equipment for the safety and comfort of all Guests/Members and associates.
• Insure a timely response to all maintenance requests.
• Insure all associates comply with the rules and regulations of the Ocean Reef Club.
• Insure all associates comply with local, state, federal rules and regulations.
• Insure all associates comply with established personal safety standards.
• Provide shift coverage for other Manager and associates in their absence due to vacation, days off, at times with no notice.
• Complete daily inspections of facilities and property.
• Ability to troubleshoot any Cart Repair issue that may arise during the day.
• Skilled in the use of related tools (including both hand and electric tools).
• Ability to perform tasks requiring bending, stooping and kneeling.
• Ability to push and pull objects or material weighing up to 80 pounds.
• Ability to climb stairs and ladders, working at height up to approximately 30 feet for extended periods of time, with ability to reach, often overhead.
• Ability to grasp, lift or carry items weighing up to 50 pounds occasionally waist high.
• Ability to deal with a number of problems requiring initiative and good judgment.

· Due to the nature of the business, the Manager will be required to perform other duties and special projects assigned by the Director.

• Ability to move and work throughout the club for the duration of the shift.

Education and/ or Experience

Minimum of a high school education preferred. Working knowledge of light and heavy equipment and electrical and gas golf cart and transportation vehicles. Knowledge and skills to repair all make and model golf carts. Knowledge and skills to use tools and operate special equipment used in golf car repair.

Language

Must be able to comprehend the English language and demonstrate the ability to express and exchange ideas through oral and written communication and convey detailed and/or important instructions accurately, loudly and/or quickly.

Mathematical Skills

Basic mathematical skills required.

Reasoning Ability

Must be able to set priorities. Must be able to recognize, handle and respect the confidentiality of certain information. Must possess the ability to meet deadlines and exercise initiative within allowed limits.

Physical Requirements

The physical demands described here are a representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform essential duties. Sample physical requirements may include:

• Must be able to lift and carry over 60 pounds.
• Must be able to stand for long periods of time.
• Working in excessive heat.
• Working in rain and windy conditions.
• Must be able to work in a fast-paced environment.
• Must be able to achieve multiple tasks.
• Must be able to kneel down for extended periods.
• Must be able to walk for long periods.
• Working under variable noise levels.
• Work around dust and/or mite hazards.
• Working around dust and/or odor hazards.

Work Environment

The work environment characteristics described here are a representative of those an associate may encounter while performing essential duties and functions of this job. Sample work conditions may be:

• Must be a team player (provide lateral service).
• Must follow Ocean Reef Club handbook.
• Be willing to work in unusual environments (at times).
• Must be able to endure outside weather conditions (heat, rain, cold and at times high winds).
• Be willing and able to work when needed
• Both indoor and work outside.
• Exposure to extreme heat and cold.
• Overtime work as needed or on an emergency basis.
• Exposure to grinding tools, sandblasting machines and various other types of equipment needed to operate this repair facility.
• Exposure to battery acid and other hazardous materials.
• Exposure to electrical outlets, chargers and wiring.
• Exposure to potentially dangerous noise levels.
• Exposure to equipment in motion, in and around shop and work area.
• Promote safety; lead by example.
• Keep shop and inventory clean and orderly.

This job description is intended to reflect accurately, the skills necessary, the requirements, and the working conditions that accompany this position. Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. Management reserves the right to add or remove duties and or responsibilities from this job description as circumstances dictate those changes necessary to be made.

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