Manager, Client Success - Podcast - iHeartMedia, Inc
New York, NY
About the Job
Current employees and contingent workers click
to apply and search by the Job Posting Title.The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!
In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined;
We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
iHeartRadio is the #1 streaming radio digital service in America;
Our social media footprint is 7 times larger than the next largest audio service; and
We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
iHeartMedia is the leading media and entertainment company with the largest reach of any digital, radio, outdoor or television entity in the U.S. iHeartMedia is looking for a Manager, Client Success - Podcast to join the Custom Podcast team and bring a positive attitude and a curiosity to learn.You will be responsible for helping to establish and maintain the standard of excellence for client relationships. The position will be responsible for coordinating and partnering with Senior Account Managers on all aspects of campaign set-up and execution. The right candidate will be someone who thrives in a fluid and flexible environment, is intellectually curious, and has a strong acumen for problem solving. You’ll be working closely with many roles within the podcast team, reporting directly to the Podcast Account Director.
What You'll Do:
Collaborate with Senior Account Managers and internal departments to ensure that sold programs are booked and executed in alignment with operational and sales initiatives
Partner with internal Advertising Operations (AdOps) and Senior Account Manager as needed to communicate launch materials and troubleshoot any ad creative issues that impact tracking, implementation, or reporting
Process all deliverables and work through any missing or incorrect tags/assets
Upload Own uploading all assets & tags to Internal Systems
Create Pre-Launch cases for AdOps team to upload to AdServer
Pull 3P discrepancy reports due 24hrs after launch
Establish reporting cadence/expectations with Senior Account Manager
Work with AdOps and Client on troubleshooting any 3P discrepancies that need to be addressed
Monitor and analyze campaign delivery and performance emphasizing big wins and recommending any optimization opportunities to the Senior Account Manager
Complete weekly pacing for media and communicate any over/under pacing lines
Complete bi-weekly podcast reporting and provide to Senior Account Manager
Collaborate with our internal billing and finance team monthly to ensure billing is reconciled in a timely manner.
Contribute to comprehensive wrap reports that provide informed internal recaps on performance and learnings to help drive incremental revenue and client renewals.
What You'll Need:
Bachelor's Degree in Marketing, Advertising, Communications or relevant, equivalent experience.
2+ years experience of professional experience in account management, preferably within an ad operations environment
Extremely proactive and highly organized, with the ability to manage and prioritize multiple and varied tasks and campaigns in a timely manner
Excellent client service and verbal and written communication skills; results driven with strong analytical skills
Understanding of digital media, AdTech, and the technical systems and relationships used by publishers, agencies, and advertisers to deliver podcast ads
What You'll Bring:
Respect for others and a strong belief that others should do this in return
Accountability for own work and desire to provide guidance to new team members
Ability to contribute to several projects at the same time under a moderate level of direction
Application of objective judgement, technical skills and prior experience to solve business problems
Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner
Desire for continued knowledge sharing and learning
Understanding of impact of own decisions
Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$64,000 - $80,000
Location:
New York, NY: 125 West 55th Street, 10019Position Type:
RegularTime Type:
Full timePay Type:
SalariedBenefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
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