Manager, Clinical Ops Mgmt - Cardinal Health
Boston, MA
About the Job
_What Clinical Operations Management contributes to Cardinal Health_
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.
_Job Summary_
The Manager, Clinical Ops Management leads a Cardinal Health patient engagement center providing clinical and support services to customers and patients. This job oversees large teams of patient engagement representatives and is responsible for the day to day management of all patient interactions. The Manager, Clinical Ops Management manages the center to ensure appropriate staffing levels, financial performance goals, and service level agreements are met and exceeded. Additional responsibilities include generating reports, proactively identifying operations and industry trends and maintaining an in-depth understanding of Cardinal Health and related products/ services.
_Responsibilities_
+ Manages the day to day operations of a Cardinal Health patient engagement center that assists patients and customers with product/ service questions and concerns.
+ Leads a team of customer engagement representatives to ensure timely and satisfactory resolution of customer concerns.
+ Maintains the staffing levels of patient engagement representatives to maintain efficient operations and staffing levels.
+ Trains and manages the performance of team members to ensure effective patient interactions and accurate communication of related information.
+ Monitors the quality of verbal and written patient interactions and provides coaching to representatives as needed to address concerns.
+ Evaluates engagement center operations to identify potential area of improvement and trends in patient interactions.
+ Leverages data analytics and patient insights in the generation of internal and external reports.
+ Oversees and ensures the successful completion of quarterly business reviews with Cardinal Health customers.
_Qualifications_
+ 8-12 years of experience, preferred
+ Bachelor’s degree in related field, or equivalent work experience, preferred
_What is expected of you and others at this level_
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
Anticipated salary range: $121,600 - $173,650
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
Application window anticipated to close: 12/30/2024 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.
_Job Summary_
The Manager, Clinical Ops Management leads a Cardinal Health patient engagement center providing clinical and support services to customers and patients. This job oversees large teams of patient engagement representatives and is responsible for the day to day management of all patient interactions. The Manager, Clinical Ops Management manages the center to ensure appropriate staffing levels, financial performance goals, and service level agreements are met and exceeded. Additional responsibilities include generating reports, proactively identifying operations and industry trends and maintaining an in-depth understanding of Cardinal Health and related products/ services.
_Responsibilities_
+ Manages the day to day operations of a Cardinal Health patient engagement center that assists patients and customers with product/ service questions and concerns.
+ Leads a team of customer engagement representatives to ensure timely and satisfactory resolution of customer concerns.
+ Maintains the staffing levels of patient engagement representatives to maintain efficient operations and staffing levels.
+ Trains and manages the performance of team members to ensure effective patient interactions and accurate communication of related information.
+ Monitors the quality of verbal and written patient interactions and provides coaching to representatives as needed to address concerns.
+ Evaluates engagement center operations to identify potential area of improvement and trends in patient interactions.
+ Leverages data analytics and patient insights in the generation of internal and external reports.
+ Oversees and ensures the successful completion of quarterly business reviews with Cardinal Health customers.
_Qualifications_
+ 8-12 years of experience, preferred
+ Bachelor’s degree in related field, or equivalent work experience, preferred
_What is expected of you and others at this level_
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
Anticipated salary range: $121,600 - $173,650
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
Application window anticipated to close: 12/30/2024 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Source : Cardinal Health
