Manager, Collections Recovery - PenFed Credit Union

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a Manager, Collections Recovery to work onsite at our San Antonio, Texas service center and our Eugene, Oregon service center.  The primary purpose of this role will be to drive the strategy of the unit and ensure corporate strategic initiatives are supported, and that processes are aligned with division targets in an efficient and effective manner.  The role will also provide oversight and management of the sale and assignment of charged off loans as well as in-house collection activity of charged off loans. The incumbent will oversee the day-to-day operations of the recovery unit within Collections. 

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

• Responsible for the management of team to ensure all internal standards are met in a compliant manner in accordance with applicable federal/state regulations, guidance, and established standard levels of service.
• Implement performance management, including coaching on a regular and frequent basis, counseling, employee discipline, communicating job expectations for all assigned team members and participating in scheduled training and personal development opportunities.
• Oversee the assigned tasks and unit employees to include, but not limited to, recruitment, scheduling, task completion, performance evaluations, and provide guidance on recovery related issues.
• Responsible for the successful performance of assigned personnel by consistently mentoring staff in department policies and procedures, productivity, quality, job knowledge, and innovation.
• Monitors daily recovery on consumer loans. Ensures accounts are thoroughly worked promptly by the Recovery Specialists. 
• Manage the policy and procedure related to recovery collections as necessary.
• Responsible for the creation and publication of accurate reporting including but not limited to daily, weekly and monthly recovery reports, consolidating and interpreting various reports regarding portfolios that are serviced by collection agencies.
• Provides effective communication and service to members, department staff, vendors, attorneys, court systems, and other departments.
• Collaborate with consumer collections management staff in the development and support of both corporate and business unit-level initiatives.
• Identifies training and cross training opportunities for recovery collections staff as appropriate.
• Records all recovery activity in the appropriate collection systems, documenting the status of defaulted loans and follows up continually for pertinent documentation as required.
• Keeps abreast of all industry trends related to recovery collections.
• Keep informed of new ideas and developments through publications, membership in professional organizations and contact with other financial institutions.
• Review competitive market practices and provide recommendations to Senior Leadership concerning adjustments to programs in related areas.
• Participate in business unit and corporate initiatives as assigned to include coordinating and conducting team meetings regularly to review current credit union initiatives, performance results of unit or organization, and coordinate and/or provide training or re-training on credit union procedures and technical processes.
• May manage other special collection processes, including, but not limited to approved loan litigation/replevin, depending on business need.
   

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in related field required.
• Minimum of eight (8) years’ experience in collections with a focus on asset recovery required.
• Minimum of three (3) years’ supervisor / management experience required.
• Requires experience in managing multiple teams/functions and building relationships with people at a variety of levels.
• Knowledge of the roles, skills and technical knowledge required to achieve goals within the relevant technical discipline.
• Strong leadership capability including interpersonal skills, mentoring, coaching, collaborating, and team building.
• Strong written and verbal communication skills.
• Effective time management, problem solving and multi-tasking skills.
• Effective presentation skills with experience delivering data to various management levels.
• Strong knowledge of the technologies, methodologies, and practices in the relevant discipline. 

Supervisory Responsibility

This position will directly supervise employees.

Licenses and Certifications

Collection Association Certification preferred.
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is required.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
 
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
 
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
 
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.