Manager - Community Compliance at Second Avenue

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

The Manager – Community Compliance is a key leadership role and is responsible for overseeing a team of Community Compliance Specialists who manage all aspects of HOA and Municipality processes for our single-family rental properties. From ensuring compliance with regulations to fostering positive relationships with stakeholders, the Manager of Community Compliance plays a critical role in maintaining our relationships within various organizational and governing bodies within the communities we serve. This strategic leader will set and achieve goals, mentor team members, and collaborate with various departments to enhance operational efficiencies.

Duties and Responsibilities

• Supervise and mentor a team of Community Compliance Specialists, providing guidance, support, and performance feedback.
• Set clear goals and expectations for the team and monitor progress towards achieving objectives.
• Oversee the management of all HOA and Municipality compliance processes, including handling violations, rental registrations, processing applications, obtaining permits, and ensuring adherence to local regulations and HOA guidelines.
• Stay informed about relevant laws, ordinances, and HOA guidelines affecting our properties and ensure compliance.
• Coordinate and conduct thorough due diligence processes for new acquisitions and existing properties, including reviewing HOA documents, assessing compliance status, and identifying potential risks.
• Manage the application process for incoming residents, ensuring timely and accurate processing of applications and adherence to screening criteria.
• Collaborate with leasing teams to verify applicant information and facilitate the approval process.
• Liaise with third-party vendors, such as HOA management companies and municipal authorities, to address compliance-related issues and resolve disputes effectively.
• Maintain accurate records and documentation related to compliance activities, violations, and resident applications.
• Prepare regular reports for senior management, providing insights into compliance metrics, trends, and areas for improvement.
• Develop and deliver training programs for the compliance team, ensuring that staff members are knowledgeable about relevant regulations, procedures, and best practices.
• Keep abreast of industry developments and provide ongoing education to team members to enhance their skills and expertise.
• Implement quality assurance measures to ensure the accuracy and consistency of compliance-related processes and documentation.
• Conduct periodic audits and reviews to identify areas for improvement and implement corrective actions as needed.
• Serve as a point of contact for residents, HOAs, and municipalities regarding compliance issues, demonstrating strong communication and problem-solving skills.
• Address resident inquiries and concerns in a timely and professional manner, striving to maintain positive relationships with stakeholders.
• Continuously evaluate existing compliance processes and identify opportunities for streamlining and efficiency improvements.
• Implement new tools, technologies, and workflows to enhance the effectiveness of the compliance team and optimize resource allocation.

Qualifications

• In-depth knowledge of HOA regulations, municipal codes, and property management best practices.
• Experience in setting long-term goals, identifying key initiatives, and allocating resources effectively.
• Experience in leading and managing organizational change initiatives, including process improvements, technology implementations, and structural transformations.
• Proven track record of driving operational excellence, process optimization, and performance improvement initiatives.

• Proficient in project management software as well as compliance tracking tools.

Education and Experience

• Bachelor’s Degree in Business Administration, Real Estate Management, Project Management, or a related field, preferred.
• 5+ years of experience in property management, real estate compliance, HOA management, or a related field preferably with in the single-family rental sector.
• Experience managing compliance across multiple properties in different regions is strongly preferred.

Job Competencies

• Ability to develop and execute strategic plans to achieve departmental and organizational objectives.
• Detail-oriented and capable of identifying and resolving compliance issues proactively.
• Strong stakeholder engagement and relationship-building skills, with the ability to collaborate effectively with internal and external partners and vendors.
• Excellent communication skills, both written and verbal, with the ability to liaise effectively with property management teams, legal teams, government agencies, and tenants.
• Strong understanding of property management principles and HOA management processes.

Benefits

• Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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