Manager, Council Partnerships - Girl Scouts of the USA

About Us:

GIRL SCOUTS OF THE USA

Founded in 1912, Girl Scouts of the USA is the preeminent leadership development organization for girls, with 2.5 million members—1.8 million girls and 800,000 adults. Girl Scouts is the leading authority on girls’ healthy development, and builds girls of courage, confidence, and character who make the world a better place. Today, and spanning coast to coast and across the globe, Girl Scouts of the USA is the largest girl focused organization in the United States and a household recognized brand. Many know the organization from its iconic Girl Scout Cookies (yes, they’re delicious!), but Girl Scouts is so much more.

 

As a mission driven nonprofit organization, Girl Scouts of the USA has been championing girls as they discover their dreams and work together to change the world. From navigating a rocky hiking trail to advocating for climate justice, Girl Scouts of all backgrounds and abilities can be themselves unapologetically as they rise to meet new challenges and discover the issues that matter most to them. GSUSA describes themselves as a team of doers, innovators, problem-solvers, creators, and dreamers collaborating to support Girl Scouts in 111 local chapters and 152 countries and engaging 50 million alumni.

Everything Girl Scouts do builds their curiosity, kindness, and can-do spirit. The Girl Scout community means girls are building their self-confidence by making friends, finding adventure, giving back to their communities, gaining leadership skills, having fun, and earning awards for their achievements. Notably, Girl Scouts of the USA believes their programs should positively impact not girls, but their families too.

That’s why 91% of caregivers say Girl Scouts is welcoming to families of all kinds; 83% of families say Girl Scouts connects them to something bigger; and 8 in 10 families say they value being part of the larger troop community. Engagement with Girl Scouts USA means better academic, social, and leadership outcomes for girls and their networks.

 

Hybrid - 2 days in NYC office 

 

You Will:

The Council Partnership Office, reporting to Director, Council Partnerships, drives movement wide sustainable growth and health through implementation of strategic priorities in an aligned network. The team builds strong relationships and creates empowering ways of work between and among GSUSA and council leadership to ensure movement wide collaboration, trust and success. The team ensures GSUSA is offering excellent communications and customer service to councils.

 

POSITION SUMMARY 

Manager Council Partnership Team collaborates with GSUSA communities and councils to inform and execute strategy, resulting in long term sustainable health and growth for councils and the movement.  They collaborates with other team member(s) who build strong relationships, foster innovation and collaboration, and use data driven insights to drive organizational success. They provide excellent customer service, communications and learning resources that ensure council leadership and staff can access the right information, when and how they need it.

 

Manager is responsible for the satisfaction of assigned councils.

 

Manager Council Partnership Team builds sustainable processes and structures that enable effective communications, best practice sharing, learning and customer service. 

 

The Manager Council Partnership Team is highly nuanced. The person who assumes this position must derive satisfaction from getting outcomes through influencing others rather than being the person leading the work directly or through positional authority. As such, this person must be able to drive these results, while being comfortable with a long time horizon to realize them. It requires periodic on-site visits. 

Essential Responsibilities:

Sustainable Structures and Processes

• Manager leads and/or participates in building structures and processes, that allow councils to readily access council best practice, successful leadership peers, as well as GSUSA information, resources quickly and easily and runs high level strategy decisions by director

Council Leadership Partnership

Managers promote partnership principles, reinforce clear accountabilities between GSUSA and councils, and lead with positive ‘abundance mentality’ mindset that motivates, inspires and drives solutions and success

• Implements policies and procedures in adherence to charter requirements
• Identify opportunity for and promote shared services
• Facilitate and serve as thought partner to Council leadership on all aspects of Council, including strong CEO/Board Chair relations and c’suite leadership effectiveness
• Onboard key leadership positions through nationally consistent learning content and in person training opportunities
• Promote network alignment principles and encourage participation in collaboration opportunities

 

Strategy Execution

Managers ensure councils have access to movement strategic plan, along with key resources and information from all GSUSA communities, and support councils on:

• Encouraging innovation and best practice replication through lifting up and providing access to data driven learnings and analytics
• Goal setting and annual direction setting to successfully achieve business goals
• Connecting council senior leadership with best practices and highly effective peers from similar type councils

 

 

GSUSA Communication and Customer Support

• Manager ensures coordinated and sequenced GSUSA communications are available and accessible to all key council leadership positions
• Manager provides excellent customer service by responding to council inquiries promptly, and connecting council with the person(s) at GSUSA or other councils best positioned to provide relevant and timely responses and solutions

Sustainable Structures and Processes

• Manager leads and/or participates in building structures and processes, that allow councils to readily access council best practice, successful leadership peers, as well as GSUSA information, resources quickly and easily and runs high level strategy decisions by director,

 

GSUSA Communication and Customer Support

• Manager ensures coordinated and sequenced GSUSA communications are available and accessible to all key council leadership positions
• Manager provides excellent customer service by responding to council inquiries promptly, and connecting council with the person(s) at GSUSA or other councils best positioned to provide relevant and timely responses and solutions

 

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Required Competencies:

The Individual Contributor has significant expertise in data collection and project or processes.

Drives to results through critical thinking and problem solving, planning and execution, and continuous improvement; has the ability to help others see the bigger picture, connecting the appropriate “dots”.   Anticipates needs and is skilled in resolving current issues, and the ability to build long-term solutions and roadmaps to meet the needs of the council and internal shareholders. Superior analytical abilities, team working capabilities, and result oriented nature and pulls data to conduct a complete analysis.   Achievement oriented; takes initiative, follows through on commitments, and focuses on results and how they are achieved.     Influences and motivates others to take action by adapting personal leadership style, anticipating and persuading, and making a compelling case.   Develops strong relationships based upon trust, respect, effective communication and achievement of common goals.   Demonstrates cultural competence by communicating and working effectively with those from diverse backgrounds and creating and sustaining an environment in which people from diverse backgrounds and perspectives can succeed.   Ability to model GSUSA values at all times.

 

REQUIRED TECHNICAL SKILLS
Office 365 or similar suites  Competency Salesforce, Qualtric,  excellent EXCEL skills	Competency in PowerPoint or similar presentation software	Competency in Microsoft Excel or similar software

 

 

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)
Degree or Equivalent Experience:  Bachelor’s degree or equivalent experience; MBA or other master’s degree strongly preferred.	Minimum Years of Experience:    Minimum of five plus (5+) years experience in corporate or non-profit management; council experience a plus

 

Salary Range $61,900.00 - $90,000.00

 

 

FEATURED BENEFITS:

 

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

 

Paid Time Off:  

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays, and year-round early closures on Fridays and preceding most holiday weekends. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

 

Other Benefits: 

• Medical and Behavioral Health Coverage 
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 
• Access to Employee Engagement Groups 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

 

WORK ENVIRONMENT: This job operates in a professional office environment.  

 

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 35 hour per week schedule. Occasional evening and weekend work may be required as job duties demand. 

 

AAP/EEO Statement:  GSUSA is an equal employment opportunity employer. 

Travel Requirements:up to 15%