Manager, Credit & Collections - Hearth & Home Technologies

Every professional wants to work for an industry leader. Now is your chance as Hearth & Home Technologies is hiring a Manager, Credit & Collections in Lakeville, MN.

As a Manager, Credit & Collections you will support the vision and goals of Hearth & Home Technologies (HHT) by supporting the overall management and administration of credit and collection activities for the HHT manufacturing segment. Primary focus of position is to lead a team to reduce Total Delinquent Balances and Days Sales Outstanding (DSO), while minimizing credit risk in the trade receivables portfolio.

Your Role

• Manage the overall credit and collection process which includes frequent direct contact with customers on disputes and problem resolution.
• Develop effective relationships with all relevant internal customers (most notably sales team and HHT management). Provide pertinent value-added information and guidance so that issues are resolved on a timely basis.
• Work closely with both internal and external customers to provide effective solutions in managing difficult customer relationships.
• Facilitate meetings with troubled accounts as necessary, in conjunction with sales team.
• Solicit payment for overdue accounts.
• Investigate credit worthiness of new customers and establish credits limits and payment terms for these customers.
• Establish policies and procedures to manage credit limits and payment terms for existing customers.
• Establish policies and procedures for releasing customer sales orders and payment plans for severely delinquent accounts.
• Perform account reconciliation and research to conduct accurate customer communication and collection activities.
• Maintain relationship with 3rd party financing program administrator.
• Directly manage a team; effectively support and promote the development of staff.

Minimum Qualifications

• Bachelor’s degree in finance, business administration or related field OR equivalent combination of education and experience
• 5 or more years of relevant credit experience
• Proficient with computer skills, including Microsoft Office Suite (Teams, Outlook)
• Strong customer service skills
• Ability to adapt to continuous improvement driven change with a positive attitude
• Analytical ability
• Understanding of financial statements and financial analysis
• Ability to anticipate the impact of a selected course of action
• Prior supervisory experience

About Working at Hearth & Home Technologies

Hearth & Home Technologies (HHT) is the Residential Building Products division of HNI Corporation (NYSE: HNI). We are the world's leading developer, manufacturer, distributor and installer of hearth products. Our products include a wide variety of gas, electric, wood burning fireplaces, inserts, stoves, fire tables, fire pits and accessories. HHT carries the industry’s best and most recognized brands, including: Heat & Glo, Heatilator, HarmanTM, Quadra-Fire, PelPro, Vermont Castings, Outdoor GreatRoom Company (OGC), and Fireside Hearth & Home retail stores and builder design centers. Lakeville, Minnesota is our home, but we have locations throughout the United States. Our driving passion surrounds the pillars of bringing warmth, comfort, and peace of mind to the places people live and gather!