Manager, Customer Applications Product Strategy - Girl Scouts of the USA
New York, NY 10018
About the Job
Girl Scouts of the USA
Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.
As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.
Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.
You Will:The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters. Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio. Come join the team and make an impact!
POSITION SUMMARY
The Manager, Customer Applications Product Strategy leads the customer application strategy for our membership, events, and participation applications across the Girl Scout Movement. This position will evaluate new business requests alongside existing bugs, customer experience, and security improvements to plan our short- and long-term product strategy.
This position holds responsibility for vendor management including the fulfillment of contract terms and ensuring deliverability of products and services. This position cultivates a product enhancement roadmap and prioritizes development areas to maximize the use of our customer applications to achieve business results.
This position will partner with Girl Scout Councils, business owners, and analysts to execute a comprehensive product strategy. The Customer Applications team works with appropriate business and IT stakeholders to execute a complete go to market support strategy that aligns the business calendar of local Girl Scout councils to product and enhancement releases.
ESSENTIAL RESPONSIBILITIES - Primary duties of the position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Sprint Management – Drive execution and prioritization of current and future development sprints to ensure that we are delivering appropriate solutions in timeframes that support our business cycles. This involves evaluations of not only direct application requirements, but also interactions with other applications within the GSUSA ecosystem. This individual will work closely with business owners, business analysts, and development teams in planning and managing sprints. |
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Build and Manage Business Relationships – Work with GSUSA business owners to understand current and future application needs to evaluate if we have products that can meet their needs as is or with modifications, or if new off the shelf applications should be evaluated and purchased. |
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Understand and Manage Council Expectations – Participate within identified communications streams with councils to set appropriate expectations of what is being worked on and understand issues or needs they are experiencing. The individual in this role is responsible for notifying councils of ongoing Severity 1 outages and planned system maintenance. They will also participate in GSUSA-lead calls with councils, facilitating demos and training as needed. |
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Define Applications Changes – After understanding business and council needs, the Manager,, Customer Applications Product Strategy will collaborate closely with business analysts, data teams, and UI/UX developers to define requirements for application additions and enhancements. |
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Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
REQUIRED COMPETENCIES |
Individual Contributors who may have responsibility for projects or processes and who are still developing. Decision-making, accountability, team building; leading major initiatives projects that have substantial long-term implications for the organization/movement. Strong fiscal responsibility. |
· Bachelor’s degree in technology, business, or related field. · Minimum 5 years of experience in complex technology program management. Experience working at Girl Scout councils or in a federated model desired. · Minimum 2 years of experience managing vendor relationships. · Extensive knowledge and expertise in project management, portfolio management, and systems development. · Deep experience leading cross-functional and cross-disciplinary teams to ensure project objectives are achieved. · Demonstrated success managing large projects and change management efforts, with the ability to define, communicate and implement the strategic direction of the business. · Demonstrated leadership, management, and analytical skills. · Proven success working in a matrix organization influencing stakeholders across multiple organizations and on all levels of management/executives. · Ability to lead and direct others, promote positive work environment and problem solve. · Proven ability to work and communicate effectively under tight deadlines, in high-pressure situations and in a team-oriented environment to work well under pressure. · Demonstrated written/verbal communication, interpersonal and facilitation skills, including the ability to succinctly and effectively present to the executive team of the organization and partner councils.
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REQUIRED TECHNICAL SKILLS | ||
Office 365 or similar suites | Competency in PowerPoint or similar presentation software | Competency in Microsoft Excel or similar software |
Competency in Jira | Preferred - Competency in Salesforce, both as a CRM and Case Management capacity | Preferred - Experience with SAP (Hybris) Commerce Cloud back-office |
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REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications) | |
Degree or Equivalent Experience: Bachelor’s degree or equivalent experience | Minimum Years of Experience: Minimum of five (5) years’ experience in corporate environment |
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SALARY RANGE: $80,000 - $117,000
This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.
FEATURED BENEFITS:
What We Offer:
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:
Paid Time Off:
GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays, and year-round early closures on Fridays and preceding most holiday weekends. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
Other Benefits:
- Medical and Behavioral Health Coverage
- Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
- Both plans include GSUSA partial subsidy of premium costs
- Dental and vision coverage
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
- Company-paid life insurance
- Flexible work arrangements
- 12 weeks of paid parental leave
- 401(K) with company match
- Sick leave
- Short- and Long-Term Disability for salary continuation
- Health and Wellness Classes and Activities throughout the year
- Access to Employee Engagement Groups
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT: This job operates in a professional office environment.
POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday with a 40 hour per week schedule. Occasional evening and weekend work may be required as job duties demand.
AAP/EEO Statement: GSUSA is an equal employment opportunity employer.
