Manager, Customer Success Account Mgr. (Bilingual Mgr.) - Veeam Software
Alpharetta, GA
About the Job
Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Job Duties
- Leads a team of typically 4-6 Customer Success Account Managers driving overachievement and goals with coaching, performance management, engagement, and career development
- Coaches team members to improve their results
- Nurtures a positive team environment, in alignment with Veeam's Core Values
- Manages team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met
- Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
- Monitors daily activity of Customer Success Account Managers, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
- Drives metrics regarding performance of renewal rates, prepaid maintenance and upsell/cross-sell activities
- Collaborates with field sales employees on territory division of labor and sales execution
- Grows maintenance revenue through improving renewal practices
- Handles customer and partner escalations
- Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
Requirements:
- Demonstrated experience in building, training, managing, developing and getting results from an inside sales team
- Skilled motivator with demonstrated ability to coach and develop sales staff to exceed targeted sales objectives and deliver high quality service to customers
- Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
- Ability to work well with all levels of people and teams in a matrix-organization structure
- Ability to adapt to changes in roles and responsibilities
- Demonstrated negotiation skill
- Demonstrated work ethic and teamwork
- Demonstrated mentoring/leadership experience required
- Excellent verbal and written communications skills
- Strong organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines and quotas
- Fluent in Spanish
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The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate's expectations, experience, education, scope of responsibility for the role, and the current market demands.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
