Manager, Digital Operations Center (DOC) at CrowdStrike
Sunnyvale, CA 94085
About the Job
#WeAreCrowdStrike and our mission is to stop breaches
As a global leader in cybersecurity, our team changed the game
Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks
We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity
Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level
Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role: We are seeking a highly skilled and experienced onsite Manager to lead our U.S
Digital Operations Center (DOC) team
The ideal candidate will have a strong background in leading teams who are responsible for alerting, monitoring, and escalations within a 24/7/365 Digital Operations Center (DOC) environment
This role is critical in ensuring the stability, performance, and reliability of our network and services
The onsite DOC Manager will provide technical expertise, leadership, and support of the daily activities of the U.S
DOC Duty Managers (watch officers).This role requires candidates to be onsite in our Sunnyvale, CA office
What You’ll Do: Leading: Lead efforts involving the monitoring of key internal services and incident teams, as well as escalation and alerts to our crisis team(s).Champion best practices of the DOC Playbook through the entire DOC team.Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOCCoordinate with facilities and security with regard to physical location(s) requirements.Monitoring and Alerting:Continuously monitor internal IT and product-related incidents using various tools and platforms.Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues.Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators.Incident Management and Escalations:Coordinate and escalate issues to appropriate teams and stakeholders as needed.Maintain clear and concise communication during incidents, providing regular updates to stakeholders.Collaborate with cross-functional teams to support root cause analysis of complex issues.Document and maintain standard operating procedures for DOC response and escalation processes.Continuous Improvement:Identify opportunities for improving monitoring and alerting systems and processes.Participate in post-incident reviews and contribute to the development of preventive measures.Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies.Documentation and Reporting:Maintain detailed and accurate incident logs and documentation.Generate regular reports on tracked incidents, assessments, and status.Provide insights and recommendations based on incident analysis and trends.Facilitation of post-mortem and Root Cause Investigations with Site Reliability Engineers.What You’ll Need: Education:Bachelor’s degree in Computer Science, Information Technology, or a related field
Equivalent work experience will be considered.Experience:Minimum of 8 years of experience in a leadership position, ideally overseeing Digital Operations Center (DOC), Major Incident Management Operations (IMOC) or similar environment.Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards.Strong understanding of network protocols, systems and infrastructure.Skills:Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ServiceNow Major Event Management Modules a plus.Familiarity with ITIL practices and frameworks is desirable.Familiarity with incident command system (ICS) principles and best practices in the technology industry.Work Environment: This position may require shift work to ensure 24/7 coverage of the DOC.Ability to work in a high-stress, fast-paced environment.#LI-LY1#LI-SC1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationCrowdStrike is proud to be an equal opportunity and affirmative action employer
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed
Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action
By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at
is committed to fair and equitable compensation practices
The base salary range for this position in the U.S
is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits
A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.SummaryLocation: USA - Sunnyvale, CAType: Full time
As a global leader in cybersecurity, our team changed the game
Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks
We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity
Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level
Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role: We are seeking a highly skilled and experienced onsite Manager to lead our U.S
Digital Operations Center (DOC) team
The ideal candidate will have a strong background in leading teams who are responsible for alerting, monitoring, and escalations within a 24/7/365 Digital Operations Center (DOC) environment
This role is critical in ensuring the stability, performance, and reliability of our network and services
The onsite DOC Manager will provide technical expertise, leadership, and support of the daily activities of the U.S
DOC Duty Managers (watch officers).This role requires candidates to be onsite in our Sunnyvale, CA office
What You’ll Do: Leading: Lead efforts involving the monitoring of key internal services and incident teams, as well as escalation and alerts to our crisis team(s).Champion best practices of the DOC Playbook through the entire DOC team.Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOCCoordinate with facilities and security with regard to physical location(s) requirements.Monitoring and Alerting:Continuously monitor internal IT and product-related incidents using various tools and platforms.Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues.Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators.Incident Management and Escalations:Coordinate and escalate issues to appropriate teams and stakeholders as needed.Maintain clear and concise communication during incidents, providing regular updates to stakeholders.Collaborate with cross-functional teams to support root cause analysis of complex issues.Document and maintain standard operating procedures for DOC response and escalation processes.Continuous Improvement:Identify opportunities for improving monitoring and alerting systems and processes.Participate in post-incident reviews and contribute to the development of preventive measures.Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies.Documentation and Reporting:Maintain detailed and accurate incident logs and documentation.Generate regular reports on tracked incidents, assessments, and status.Provide insights and recommendations based on incident analysis and trends.Facilitation of post-mortem and Root Cause Investigations with Site Reliability Engineers.What You’ll Need: Education:Bachelor’s degree in Computer Science, Information Technology, or a related field
Equivalent work experience will be considered.Experience:Minimum of 8 years of experience in a leadership position, ideally overseeing Digital Operations Center (DOC), Major Incident Management Operations (IMOC) or similar environment.Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards.Strong understanding of network protocols, systems and infrastructure.Skills:Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ServiceNow Major Event Management Modules a plus.Familiarity with ITIL practices and frameworks is desirable.Familiarity with incident command system (ICS) principles and best practices in the technology industry.Work Environment: This position may require shift work to ensure 24/7 coverage of the DOC.Ability to work in a high-stress, fast-paced environment.#LI-LY1#LI-SC1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationCrowdStrike is proud to be an equal opportunity and affirmative action employer
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed
Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action
By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at
recruiting@crowdstrike.com
for further assistance.Find out more about your rights as an applicant.CrowdStrike participates in the E-Verify program.Notice of E-Verify ParticipationRight to WorkCrowdStrike, Incis committed to fair and equitable compensation practices
The base salary range for this position in the U.S
is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits
A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.SummaryLocation: USA - Sunnyvale, CAType: Full time
