Manager, Enablement Operations at Datadog
New York, NY 10001
About the Job
Our Go-to-Market (GTM) Enablement & Business Value team plays an integral part in connecting our go-to-market approach to customer value
We’re interdisciplinary thinkers leveraging diverse business backgrounds in engineering, education, management consulting, business operations (and more!) to define, manage and measure Datadog’s global go-to-market motion
We empower all of Datadog’s customer-facing teams with the right training, skills, and tools at the right time in order to maximize their ability to drive Datadog’s next phase of growth. At Datadog, our managers are player-coaches: We’re looking for someone to lead and build a team of enablement operations experts who will own complex programs and craft end-to-end solutions to optimize Enablement & BV team workflows
Reporting to the VP of GTM Enablement & BV, the Manager of the Enablement Operations team is responsible for building strategy, managing, and ensuring the success of our enablement tools and platforms
In addition to the GTM Enablement and BV teams, this role will partner with leaders across Datadog (including GTM teams like Sales and Technical Solutions, and other internal strategic functions like Internal Analytics and Sales Ops) to maximize Enablement’s impact on Datadog’s GTM performance.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You'll Do:Player-coach: Lead and recruit a high-performing enablement operations team to build and develop systems, tools, and processes to execute world-class enablement programs
Roll up your sleeves to personally manage projects, set new structures, and coach your teamBuild processes for scale: Build repeatable processes and reporting to ensure the team operates efficiently and builds solutions that scale globally.Enablement toolstack owner: Lead our thinking in how to best build and maintain required tooling (i.e
LMS, call listening, AI video generators/speech recognition, etc), integrate with other Datadog systems and build business cases or adapts toolstack (i.e
leads migrations) for new tooling as neededRemoves operational bottlenecks: Partner to identify inefficiencies and propose improvements in operational processes/systems within GTM Enablement & BV. Designs and implements automated solutions to optimize workflows and increase team capacity.Dashboarding and standardized reporting: Design, build, and maintain interactive, user-friendly dashboards/reports that provide insights into key business metrics and processes
Guide stakeholders to identify dashboarding/reporting requirements that align with their business objectives
Analyze and interpret dashboard data to surface opportunities for improvement.Digital Learning Experience: Define the gold standard for the digital learning experience. Guide teams to optimize for the UX and adult learning within the LMS and design programs that seamlessly bridge systems (LMSknowledge management platform, etc.)Who You Are:5+ years of experience designing and optimizing processes and systems to drive efficiency in the technology, sales, and/or enablement space, with at least 2 years experience of managing a teamExperience managing enablement toolstack (i.e
LMS, CMS, knowledge management and content authoring tools, etc.)Strong experience in Tableau, Looker or similar data visualization tools and manipulating complex datasets with SQL or PythonProficiency with automation tools, scripting, and systems integrations.Experience with Salesforce CRM
In addition, experience with Excel and analytical skillsAbility to manage multiple projects simultaneously and deliver results within deadlines.Excellent analytical and structured problem-solving skills, with attention to detail.Strong communication skills for cross-functional collaboration and trainingThrives and delivers results in a fast-based environmentDatadog values people from all walks of life
We understand not everyone will meet all the above qualifications on day one
That's okay
If you’re passionate about technology and want to grow your experience, we encourage you to apply.Bonus Points:Experience at a high growth Software-as-a-Service or technology companyExperience enabling salespeople or technical go-to-market teams particularly with a structured methodologyKnowledge of DevOps or cloud technologiesExperience building scalable programs at a global companyBenefits and Growth:Best-in-breed onboardingSales training in MEDDIC and Command of the Message An inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefitsBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.Datadog offers a competitive salary and equity package, and may include variable compensation
Actual compensation is based on factors such as the candidate's skills, qualifications, and experience
In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$138,000—$202,000 USDAbout Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability
We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks
Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries
Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth
Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center
Equal Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
Here are our Candidate Legal Notices for your reference.Your Privacy:Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
We’re interdisciplinary thinkers leveraging diverse business backgrounds in engineering, education, management consulting, business operations (and more!) to define, manage and measure Datadog’s global go-to-market motion
We empower all of Datadog’s customer-facing teams with the right training, skills, and tools at the right time in order to maximize their ability to drive Datadog’s next phase of growth. At Datadog, our managers are player-coaches: We’re looking for someone to lead and build a team of enablement operations experts who will own complex programs and craft end-to-end solutions to optimize Enablement & BV team workflows
Reporting to the VP of GTM Enablement & BV, the Manager of the Enablement Operations team is responsible for building strategy, managing, and ensuring the success of our enablement tools and platforms
In addition to the GTM Enablement and BV teams, this role will partner with leaders across Datadog (including GTM teams like Sales and Technical Solutions, and other internal strategic functions like Internal Analytics and Sales Ops) to maximize Enablement’s impact on Datadog’s GTM performance.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.What You'll Do:Player-coach: Lead and recruit a high-performing enablement operations team to build and develop systems, tools, and processes to execute world-class enablement programs
Roll up your sleeves to personally manage projects, set new structures, and coach your teamBuild processes for scale: Build repeatable processes and reporting to ensure the team operates efficiently and builds solutions that scale globally.Enablement toolstack owner: Lead our thinking in how to best build and maintain required tooling (i.e
LMS, call listening, AI video generators/speech recognition, etc), integrate with other Datadog systems and build business cases or adapts toolstack (i.e
leads migrations) for new tooling as neededRemoves operational bottlenecks: Partner to identify inefficiencies and propose improvements in operational processes/systems within GTM Enablement & BV. Designs and implements automated solutions to optimize workflows and increase team capacity.Dashboarding and standardized reporting: Design, build, and maintain interactive, user-friendly dashboards/reports that provide insights into key business metrics and processes
Guide stakeholders to identify dashboarding/reporting requirements that align with their business objectives
Analyze and interpret dashboard data to surface opportunities for improvement.Digital Learning Experience: Define the gold standard for the digital learning experience. Guide teams to optimize for the UX and adult learning within the LMS and design programs that seamlessly bridge systems (LMSknowledge management platform, etc.)Who You Are:5+ years of experience designing and optimizing processes and systems to drive efficiency in the technology, sales, and/or enablement space, with at least 2 years experience of managing a teamExperience managing enablement toolstack (i.e
LMS, CMS, knowledge management and content authoring tools, etc.)Strong experience in Tableau, Looker or similar data visualization tools and manipulating complex datasets with SQL or PythonProficiency with automation tools, scripting, and systems integrations.Experience with Salesforce CRM
In addition, experience with Excel and analytical skillsAbility to manage multiple projects simultaneously and deliver results within deadlines.Excellent analytical and structured problem-solving skills, with attention to detail.Strong communication skills for cross-functional collaboration and trainingThrives and delivers results in a fast-based environmentDatadog values people from all walks of life
We understand not everyone will meet all the above qualifications on day one
That's okay
If you’re passionate about technology and want to grow your experience, we encourage you to apply.Bonus Points:Experience at a high growth Software-as-a-Service or technology companyExperience enabling salespeople or technical go-to-market teams particularly with a structured methodologyKnowledge of DevOps or cloud technologiesExperience building scalable programs at a global companyBenefits and Growth:Best-in-breed onboardingSales training in MEDDIC and Command of the Message An inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefitsBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.Datadog offers a competitive salary and equity package, and may include variable compensation
Actual compensation is based on factors such as the candidate's skills, qualifications, and experience
In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$138,000—$202,000 USDAbout Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability
We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks
Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries
Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth
Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center
Equal Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
Here are our Candidate Legal Notices for your reference.Your Privacy:Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
