Manager, Event & Workforce Operations - The National Football League
New York City, NY
About the Job
The NFL Live Event Operations team is seeking a highly motivated and self-starting individual for a full-time position to work with the head of NFL Access Control & Workforce operations to drive the strategy and execution of the NFL's Workforce Operations or "Teammate" program as well as support the Live Event Operations team in the planning and tactical execution of the NFL's portfolio of live events. The ideal candidate will have experience in large- scale event management, venue/stadium operations, and event workforce program management.
This role is focused on the NFL tentpole events including Super Bowl, Pro Bowl and NFL Draft and will support on other league events as assigned (Hall of Fame, Combine, International Series Games). Additionally, the candidate is extremely organized, detail oriented, and has experience in working on multiple projects at once. This role is based out of New York City and will require a significant amount of travel.
Responsibilities
- Drive the strategy and structure of NFL Workforce Operations program in conjunction with the NFL's Manager of Access Control & Workforce Operations
- Oversee the NFL's Workforce Operations program from end to end, including but not limited to recruiting, scheduling, payrolling and onsite execution
- Support Live Event Ops team with various event aspects such as venue and facility management, vendor management, production, budgeting, site operations, transportation, wayfinding, and logistical planning.
- Lead non-stadium operations at the Pro Bowl Games; oversee day to day operations and work cross-functionally to accommodate all stakeholders as needed
- Lead operations at Super Bowl Gameday Teammate Check-In and support Teammate arrival operation on stadium campus
- Provide operational support across ancillary events as needed including Hall of Fame game, NFL International Series, and NFL Scouting Combine
- Access control/accreditation support across NFL tentpole events as needed
- Build and oversee all workforce or "Teammate" Experience elements at league tentpole events, including Teammate journey, break areas, thank you gifts etc.
- Coordinating with local event partners (host committees, local organizing committees, sports commissions) on recruitment, training and management of workforce across tentpole events
- Serving as liaison between NFL constituent groups such as hospitality and fan services on staffing needs for league tentpole events
- Coordinate all aspects of workforce training for league tentpole events, including scheduling, creation and coordination of presentation materials across multiple parties, and conducting both live and virtual training sessions
- Create communication documents and dashboards outlining timelines and processes for all stakeholders involved in NFL tentpole events workforce program
- Manage Workforce Operations budget across the league's events
- Collaborate with various internal NFL departments on different aspects of Teammate operations such as uniform creation and ordering, legal compliance, and sponsor donated product ordering
- Support NFL Access Control Manager in the operational planning and execution of check- in, credential distribution and other workforce related logistics onsite at Pro Bowl and NFL Draft
- Overseeing the creation and operation of Teammate Headquarters for NFL Draft, including venue selection, staffing, teammate deployment, and food and beverage setup
- Manage an independent contractor
Required Qualifications
- Bachelor's Degree
- Minimum 5 years experience in multi-layered, large scale sports and entertainment related events and workforce (or volunteer) management
- Proven success motivating, leading, training and supervising large groups of employees or volunteers
- Demonstrated ability to effectively interact with people of diverse backgrounds and variety of levels inside and outside of the organization
- Ability to work with minimal supervision
- Strong work ethic
- Ability to work long hours, nights/weekends, as needed
- Excellent organizational, interpersonal, and administrative skills
- Service oriented style with professional presentations skills
- Clear concise written and verbal communication skills
- Effective in providing exceptional customer service
- Must be able to travel domestically and internationally
- Ability to manage multiple projects simultaneously in a fast-paced environment
- High energy
- Entrepreneurial spirit
Preferred Qualifications
- High-end client servicing experience
- Bilingual
- Experience working in international markets
Other Key Attributes / Characteristics
- Works well with others
- Ability to think outside of the box/ Creative Problem Solving
- Able to pivot quickly and problem solve in real time
Salary / Pay Range
This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect, and build a workplace culture that will drive our continued success.
The NFL is committed to building a diverse, equitable, and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
- Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
- Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
- Execute: We take action with precision, delivering results that drive our goals forward.
- Inspire: We motivate others through vision, energy, and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
- Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic, proactive can-do attitude
- Embrace grit, free from ego or entitlement
- Excel as a relationship builder, with the ability to influence
- Eager learner, driven by passion rather than just ambition
- Encompasses an incredible work ethic with an agile mindset
