Manager, Field Applications Support - Pacific Biosciences of California Inc.
Algona, WA
About the Job
Manager-Field Applications Scientist (FAS) - East Coast, United States
PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology and genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.
PacBio is seeking a Manager, Field Applications Scientist (FAS) with a strong customer focus to support installations, training, validation, and implementation of PacBio sequencing technology and our instrumentation and portfolio of products.
The ability to communicate with your team, customers, marketing, internal support and development, and disseminate results to diverse audiences are important aspects of this role. In addition, pre-sales and post-sales activities will be conducted in conjunction with our Commercial organization.
This individual will be working in a fast-paced commercial environment. This includes interacting with customers as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer in the understanding and analysis of data derived through the use of our 3rd generation sequencing platform.
The position will be based on the East Coast area of the United States. The candidate must live near an international airport.
Responsibilities:
* Provide leadership of and motivation to the PacBio FAS team as a member of the AMR Management team working closely with the other members in defining strategy and implementation of plans to meet the goals of the region.
* Responsible for staffing and performance management activities including the setting of department objectives, individual objectives and staff development plans and the timely completion of employee evaluations; quarterly, yearly, and as needed.
* Assist customers in designing and conducting experiments to effectively utilize the Sequel & Sequel II instrument in their laboratories.
* Assist Technical sales in driving adoption and use of Pac Bio products and applications.
* Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries.
* Work with Account Managers to identify business opportunities, understand customer research needs and position appropriate PacBio products and solutions.
* Assist Sales and Marketing teams in conducting scientific presentations.
* Develop and maintain positive relationships with customers and key opinion leaders in assigned territory.
* Be a customer-minded individual with the empathy to understand customer concerns and driving towards world class support.
* Able to efficiently problem-solve and overcome technical challenges in the field.
* Team player who can effectively integrate internal and field-based activities across functions to support customer requirements.
* Assist in the development of technical documentation and training presentations.
* Participate with cross-functional steering committees for new product initiatives, providing input on key service deliverables at each development phase or milestone.
Required Qualifications:
* Minimum of a Master's degree or equivalent experience (Ph.D. preferred) in Molecular Biology/Genetics, Biochemistry, Bioinformatics, Computational Biology, or in a Life Science/Engineering field.
* 5+ years of experience in
PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology and genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.
PacBio is seeking a Manager, Field Applications Scientist (FAS) with a strong customer focus to support installations, training, validation, and implementation of PacBio sequencing technology and our instrumentation and portfolio of products.
The ability to communicate with your team, customers, marketing, internal support and development, and disseminate results to diverse audiences are important aspects of this role. In addition, pre-sales and post-sales activities will be conducted in conjunction with our Commercial organization.
This individual will be working in a fast-paced commercial environment. This includes interacting with customers as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer in the understanding and analysis of data derived through the use of our 3rd generation sequencing platform.
The position will be based on the East Coast area of the United States. The candidate must live near an international airport.
Responsibilities:
* Provide leadership of and motivation to the PacBio FAS team as a member of the AMR Management team working closely with the other members in defining strategy and implementation of plans to meet the goals of the region.
* Responsible for staffing and performance management activities including the setting of department objectives, individual objectives and staff development plans and the timely completion of employee evaluations; quarterly, yearly, and as needed.
* Assist customers in designing and conducting experiments to effectively utilize the Sequel & Sequel II instrument in their laboratories.
* Assist Technical sales in driving adoption and use of Pac Bio products and applications.
* Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries.
* Work with Account Managers to identify business opportunities, understand customer research needs and position appropriate PacBio products and solutions.
* Assist Sales and Marketing teams in conducting scientific presentations.
* Develop and maintain positive relationships with customers and key opinion leaders in assigned territory.
* Be a customer-minded individual with the empathy to understand customer concerns and driving towards world class support.
* Able to efficiently problem-solve and overcome technical challenges in the field.
* Team player who can effectively integrate internal and field-based activities across functions to support customer requirements.
* Assist in the development of technical documentation and training presentations.
* Participate with cross-functional steering committees for new product initiatives, providing input on key service deliverables at each development phase or milestone.
Required Qualifications:
* Minimum of a Master's degree or equivalent experience (Ph.D. preferred) in Molecular Biology/Genetics, Biochemistry, Bioinformatics, Computational Biology, or in a Life Science/Engineering field.
* 5+ years of experience in
Source : Pacific Biosciences of California Inc.
