Manager, Field Operations - SPECTRUM

Are you an innovative problem solver? Do you thrive in a fast-paced environment with constant change? Can you leverage your creativity to lead and build a team for success? Then working as a Field Operations Manager within Spectrum’s Field Operations business unit may be right for you.

 

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Operations Manager, you ensure that field technicians and field supervisors deliver essential and innovative technology that people use in everyday life, in a safe and professional manner, while consistently exceeding the expectations of our growing customer base.

BE PART OF THE CONNECTION

 

As a Field Operations Manager you will demonstrate your leadership by providing direction to fulfillment technicians and contractors. Serving as a Spectrum Ambassador, you maintain system integrity and oversee installation and service orders while building face to face relationships with Field Technicians, Field Supervisors, and Spectrum customers. You will coach for success and oversee hiring, training, developing, and performance management while promoting an environment of trust and respect.

 

WHAT OUR FIELD OPERATIONS MANAGERS ENJOY MOST

• Driving results and providing world-class customer service
• Developing and leading a team
• Building relationships

 
This role is a hybrid of both outside work and inside work. You will have the ability to self-manage your time, and balance between two environments.

WHAT YOU’LL BRING TO SPECTRUM

 

Required Qualifications

• Education: Bachelor’s degree in electronics or related field, equivalent work experience, industry certifications (NCTI, SCTE, BCT/E)
• Experience: Technical supervisory experience or equivalent (5+ years)
• Skills: Leadership, time management, organization, critical thinking, professionalism
• Abilities: Analytical, project management, SME in tools, guidelines/policy, and products
   

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
• Competitive Pay: Generous starting pay
• Total Rewards: See all the ways we invest in you—at work and in life
   

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TOP503 2024-38978 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.