Manager, Financial Services - Duly Health and Care

Manager, Financial Services- Procurement- Downers Grove,IL

Position Highlights:

• Full-Time
• Monday – Friday; 8:30am - 5:00pm
• Primary Location: Downers Grove, IL. 

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year. 
• Immediate 401(k) match.
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 

The Manager, Financial Services is a techno-functional role responsible for the analysis, build, monitoring, technical and functional support of the Clinic's D365 Finance and Supply Chain or similar management systems ( i.e.. Workday, SAP, Oracle EBS, PeopleSoft Financials or HRMS ).

• Partner with our clients to identify solutions to business problems through creative ideation, systems review & procedure/process analysis.
• Document business requirements & design for systems changes and implementations.
• Configure/modify and implement new/existing modules, integrations and reports as needed.
• Outline and document operational procedures and standards for client support.
• Coordinate and/or build and test systems integrations.
• Project Manage operational projects and changes.
• Provide support and collaboration for IT, Operations, and Accounting and Finance led projects.
• Perform technical/functional troubleshooting and data analysis to determine root causes of systems problems.
• Define and implement problem resolution.
• Identify and correct or advise on operational and technical issues.
• Manage requests and incidents to completion within Service Level Objectives.
• Support period end, open enrollment, and other critical event activities.
• Contribute to corporate knowledge base by documenting best practices, procedures and business process flows.
• Document solutions, procedures and standards for clients.
• Maintain working knowledge of The Clinic's software solutions, solution methodologies and core technologies.
• Proactively identify and make recommendations on opportunities for automation of tasks, technology and workflow improvement.
• Continually build professional and systems knowledge and skills, attending education programs on and off-site as required.
• Provide excellent customer service and adhere to Duly’s Code of Conduct and Ethics Standards.

• Bachelor's degree in a technical or business field or its equivalent in work experience.
• 2+ years hands on technical ands/or functional experience with D365 Finance and Supply Chain or similar management systems ( i.e.. Workday, SAP, Oracle EBS, PeopleSoft Financials or HRMS ).
• Basic understanding of how servers function with the applications supported at the Clinic.
• Strong understanding of SDLC (Agile and/or Waterfall)  methodologies.
• Manage Item Master for Supply Chain.
• Working knowledge of systems integration types (EDI, HTTPS, SFTP, etc.. )
• Basic understanding of TSQL, database administration and basic programming concepts.