Manager Food - NBCUniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world

Summary:

This position is responsible for providing the leadership, direction, and resources to effectively manage multiple food venues, daily departmental operations, and special projects in support of the theme park.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness, and Guest Service standards.
• Consistently drive process improvements and efficiencies to enhance Guest Service and food & beverage operations.
• Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Partner with Human Resources to continuously train and develop food teams through individual performance planning.
• Responsible for performance evaluations, employee development, and employee succession planning.
• Responsible for performance development including administering discipline, resolving employee relation’s issues, and conducting individual and team meetings.
• Accountable for maximizing daily sales and effectively managing operating expenses including food costs, labor costs, cycle count variance, and cash variance.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• Communicates on a constant basis with Area Manager regarding performance and challenges; makes recommendations for improvement when necessary.
• Review and analyze performance results (financial, guest service & safety) daily while identifying and resolving opportunities with management team.
• Develop and foster open communication and solid working relationships between business units and company departments.
• Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
• Takes an active part in recruitment and retention of staff.
• Performs other duties as assigned

Qualifications/Requirements:

• High School diploma or GED required.
• Bachelor’s Degree or Associates degree preferred or equivalent Food Service Experience
• Minimum 3+ year’s food management experience
• Excellent written and verbal communication skills to effectively communicate with all levels of the organization.
• Must be available to work on weekends, nights, and holidays in varying weather conditions.
• Serve Safe Food Safety Certification

Desired Characteristics:

•  Must be able to express ideas clearly and logically. Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind.
• Strong written and verbal skills to effectively communicate.
• Must be proficient in MS Word, Excel
• Strong customer service, interpersonal and organizational skills
• Able to provide creative solutions to guest situations.
• Ability to work in a fast-paced environment.
• Strong interpersonal and analytical skills
• Able to manage effectively under deadlines.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $90,000. 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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