Manager, Fund Services - Janus Henderson Investors

Why work for us?







A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .







Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.







Our Values are key to driving our success, and are at the heart of everything we do:



Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust



If our mission, values, and purpose align with your own, we would love to hear from you!











Your opportunity







+ Provide leadership to the Transfer Agency team that provides business operational support to the teams that provide world-class service to clients that invest in Janus Henderson US mutual funds



+ Provide management and direction to supporting staff for one or more specific function(s) or work group(s) within the Transfer Agency department







+ Work closely with relevant Third-Party Administrators (vendors) ensuring that the levels of oversight and monitoring of controls and processes are set and performed to required levels.



+ Play key role in the support of audit activities that impact the Transfer Agency .



+ Plan and monitor work activities to ensure all functions are performed timely and meet quality standards. Communicate trends to senior management.



+ Work closely with key stakeholder departments (within and outside of the Transfer Agent) understanding operating models and providing feedback on projects/initiatives.



+ Manage and coordinate all phases and responsibilities of projects for functional area.



+ Assist in the design and preparation of management information reporting for senior management and other stakeholders.



+ Provide back-up and support to the Senior Manager, Business Operations as appropriate.







+ Carry out other duties as assigned









What to expect when you join our firm









+ Hybrid working and reasonable accommodations



+ Generous Holiday policies



+ Paid volunteer time to step away from your desk and into the community



+ Support to grow through professional development courses, tuition/qualification reimbursement and more



+ All-inclusive approach to Diversity, Equity and Inclusion



+ Maternal/paternal leave benefits and family services



+ Complimentary subscription to Headspace – the mindfulness app



+ Discounted membership to ClassPass and other health and well-being benefits



+ Unique employee events and programs including a 14er challenge



+ Complimentary beverages, snacks and all employee Happy Hours









Must have skills









+ 2 years progressive management experience in customer service/client focused role required



+ Proven record of managing and implementing effective operational change



+ Ability to quickly create and maintain positive/productive working relationships with staff, clients, and peers from other internal departments: build wide and effective network of contacts. Work with these departments to identify problems and present potential solutions



+ Take ownership and accountability for actions, projects and/or people. Make decisions based on sound reasoning and considered risks



+ Ability to resolve complex client/stakeholder issues positively and professionally



+ Ability to analyze numerical data and other sources of information for categorization, pattern, and relationship identification.



+ Professional communication skills (verbal and written); includes presenting and/or leading facilitation in group settings



+ Ability to effectively prioritize resources and operate in an environment with shifting priorities, high work volumes, tight deadlines, and high accuracy standards









Nice to have skills









+ Understanding of relevant US open end mutual fund regulation and its application to fund shareholder transactions and transfer agency activities



+ 3 years financial services experience or equivalent preferred







+ Understanding of relevant Transfer Agent technology systems (SS&C TA2000/AWD or similar)



+ Thorough knowledge of company Janus Henderson Investors products and mutual funds







+ Intermediate to advanced knowledge of MS Office suite (Word, Excel, PowerPoint)









Supervisory responsibilities









+ Yes









Potential for growth









+ Mentoring



+ Leadership development programs



+ Regular training



+ Career development services



+ Continuing education courses









You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.







At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com .







Compensation information







The base salary range for this position is $100,000-$115,000.This range is estimated for this role. Actual pay may be different. This position will be posted until October 15, 2024. Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.



























Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.







Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here (https://www.janushenderson.com/careers/) .







Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.







Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).







You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.







You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.