Manager, General - FedEx

General Summary

 The General Manager works with Managers (i.e., Operations, Quality Control) and Supervisors to implement monitor and enhance all aspects of support to include operational performance, safety, security, productivity, cost control, customer service, and continuous improvement.  The General Manager is the primary point of contact between the customer and the Company.  He/she has management authority, responsibility, and oversight of all contractual tasks. Responsible to identify, review and then follow internal policy to make contract revisions.  This position requires the exercise of independent judgment, decision-making, and discretion. This position is responsible for product safety, quality, legality and integrity.

 Primary Responsibilities 

• Manages at least 2 full time exempt direct reports.  Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
• Preparing, maintaining and communicating all operational goals and company Standard Operations Procedures.
• On-going management of facility fiscal performance (Profit and Loss), yearly budget preparation.
• Monitoring space utilization/layout and maximizing usage/making recommendations.
• Managing, coaching, mentoring, developing staff to achieve prescribed objectives.
• Overseeing the recruitment and new hire process and ensuring/reinforcing the Company culture is being fostered in the facility.
• Monitoring and ensuring departmental/facility performance metrics are met in a timely and cost-effective manner.
• Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations.
• Developing, implementing and directing; equipment preventative maintenance programs, safety programs, and facility building/grounds maintenance programs.
• Responsible to identify, review and then follow internal policy to make contract revisions.
• Monitoring facility purchasing process to include auditing, guideline compliance, and approval; creating programs to maximize cost saving for the Company and customers.
• Ensures facility is maintained to industry regulatory specifications, if required.
• Performs other duties as required.

Education/Experience 

• Bachelor’s Degree in Logistics, Industrial Engineering, or other related operations discipline is strongly preferred. Alternatively, military rank at E-8-9/ or O3-O5.
• Span of control is at facility level.
• A minimum of eight (8) years of proven management experience, preferably in a large, high volume logistics environment responsible for WMS, QDM, LMS, P&L and talent management of managers.
• Ability to interact effectively at multiple levels, in support of our customer relationships.
• Demonstrated self-confidence, particularly with client relationships; strong relationship building skills.
• Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.
• A proven track record of mentoring and development of direct reports and subordinates.

 Physical/Cognitive Requirements

With or without accommodation: 

1. Ability to follow policies and procedures.
2. Ability to read, write and interpret information.
3. Ability to add, subtract, multiply and divide.
4. Ability to use hands to manipulate, handle, or feel.
5. Ability to sit/walk/stand for up to 10 hours per day. 
6. Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
7. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
8. Ability to lift/carry items less than 40 pounds.

 Working Conditions

 Work is performed in a general warehouse environment on a concrete surface with adequate lighting.  Temperatures can be very hot during the summer months and very cold during the winter months.  Workspace can be very dusty and occasionally noisy due to traffic of motorized vehicles operating.

 Disclaimer

 The above information is only an illustration of the general nature and level of work performed by the employee within this classification.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

 The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact

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** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.

Pay Range: 92828.00 (Min) - 134481.00 (Mid) - 176135.00 (Max) Yearly