Manager, General - Estes Forwarding Worldwide

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Manager, General is responsible for developing and securing revenue and market share through promotion and sales of all services and products to establish and target accounts.  The Manager, General is responsible for leading, directing and managing operations to ensure a consistently high level of service, quality, and customer satisfaction, as well as meeting appropriate sales and operational KPIs.  

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts and compliance with all company policies and procedures as well as any regulatory guidelines.
• Identify business opportunities and generate profitable sales in both new and existing accounts to meet and exceed new business revenue goals.
• Lead, direct, and manage site operations to ensure maximum profitability and superior customer service.
• Assist in the development and implementation of sales plans that support increased sales.
• Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.
• Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs.
• Manage station and company resources to facilitate quality and efficient operations.
• Establish and maintain positive, productive customer relations while managing daily resolution of issues.
• Establish and continuously improve processes to ensure excellent customer relations.
• Ensure station is using the appropriate mix of multimode providers and assist in the implementation and compliance measurements of external service partners.
• Review and evaluate station P&L performance and continually adjust short and long term goals to maintain profitability at or above company expectations.
• Cross sell the company’s suite of products and services in a global team environment.
• Monitor and review customer sales activity and make strategy adjustments as needed. Utilize the EFW CRM and maintain EFW expectations.
• Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans.
• Work corroboratively with the operational staff at multiple sites and locations to ensure customers’ needs and expectations are met.
• Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to manage all financial aspects of a designated station.
• Experience managing external service providers (airline, cartage, truckload, and linehaul).
• In depth knowledge of all products and services.
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Effective verbal, written, and interpersonal communications skills at a management level, including performance feedback, employee development, coaching and counseling skills.
• Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution, and consensus building abilities desired.
• Responds well to questions.
• Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions semi-autonomously and position directly supervises 6-10 employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE

Minimum of an Associate's degree (or equivalent) and 5-7 years of experience. Five to seven years of experience within the transportation industry preferred. Five years supervisory or managerial experience desired. However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

TRAVEL

Periodic travel up to 25% required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking, or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.