Manager, Global Business and Employee Communications - McDonald's Corporation

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

We’re looking for a Manager, Global Business & Employee Communications to play a crucial role as a subject matter expert in using internal channels to drive employee engagement. Specifically, you will work closely with the Global Communications team to carry out strategies to engage and inspire employees to advocate/execute against business priorities, while supporting efforts to communicate enterprise milestones. This will be a critical role reporting to the Director, Global Business & Employee Communications.

Responsibilities:

• Employee Communications Strategy: Partner with cross-functional teams to create the multi-year vision and strategy that outlines how to build employee advocates and inspire action against enterprise priorities.
  • Partner with the Communications Measurement & Insights team and Segment Communications team to develop an understanding of our employee audiences globally, ensuring that our employee communications strategy is based on audience insights.   
  • Partner with Story Lab and System Activation to leverage existing/new channel(s) and develop an editorial plan for a routine cadence of communication to employees meant to drive reputation and business outcomes.
• On-Going Enterprise Storytelling & Activation: Partner with cross-functional teams to identify and execute against opportunities that advance the enterprise narrative with the employee audience.
  • Cultivate trusted partnerships with business leaders and their teams.
  • Identify, train and deploy leadership, subject matter expert and local market voices across System channels to advance the narrative. 
  • Identify opportunities to improve efficiencies and streamline storytelling efforts across employees.
• Milestone Announcements: Develop integrated communications strategies and creation of materials for enterprise communications milestone announcements for employee audiences.
  • Develop materials, including communications plans, leader messages, talking points and Q&A.
  • Equip leadership cohorts (senior leadership team and people managers) with tools on how to highlight McDonald’s efforts internally.
  • Develop activation plans on channels for key business initiatives and milestone announcements. 

• BA/BS degree required.
• Prior corporate communications experience – both in strategy development and in execution
• Outstanding writing and editing skills, with an eye to messaging for a range of internal communication channels and audience types.
• Excellent verbal communications skills.
• Experience advising and working with senior executives.
• Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective.
• Proven ability to adapt quickly to a fast-paced environment and support multiple high priority work streams and at times, with ambiguous undefined circumstances.
• Self-starter with strong sense of initiative and focused on results.
• Effective collaborator who will work cross functionally across teams and geographies/ time-zones.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.