Manager, Global Events and Retail Experience - Fresh

Fresh offers a hybrid working schedule with three fixed days in office, and two days remote. This role is based in our New York Office. 

WHO WE ARE

Fresh is a global company headquartered in New York offering skincare, lip care, bodycare, and fragrance in over 25 countries. With over 30 years of expertise, we are driven by our boundless curiosity and sky’s the limit approach. Whether developing a breakthrough formula, designing a marketing campaign, or welcoming guests in our shops, our teams are passionate about creating everyday indulgences that transform skin. As a lifestyle beauty brand within the LVMH group, we foster an inspiring, inclusive environment with world-class benefits that encourages everyone to dream big, because that’s how we got here.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

Global Consumer Experience and Education team is purpose-driven team with top-notch retail expertise and client-centric mindset aiming to create synergies and consistency in addressing our clients' needs to elevate consumer experience. We put our clients at the heart and we share fresh's heartfelt generosity through our unique services, hospitality and consumer eventing.

Your Impact to the role:

• Collaborate with Global and Local teams to define event strategies to build brand equity, support new launches, product distortions and locally relevant initiatives
• Lead the conceptualization and development of unique and innovative small-to-large scale animations and consumer events to support global icon campaigns
• Create and roll out global event experiences guidelines with a set of clear business KPIs to drive event sales in collaboration with Creative and Visual Merchandising team
• Act as a liaison between the Brand Marketing team and VMSD team to ensure alignment on brand messaging and in-store animations
• Enhance offline brand and product storytelling with immersive tactics to increase consumer engagement and encourage content creation and sharing
• Partner with Education team to build retail experience based on power demos and service/applications to drive conversion and enhance consumers’ reasons to believe
• Leverage Global consumer insights and analytics to optimize the in store and omnichannel consumer journey, leading to traffic to store
• Work with Education team to build and deliver the next generation of high-touch service and experience (e.g. skin diagnostic tool, physical activations, etc.) that will drive innovation in the brand

Your impact in your first year:

• Demonstrate a pro-active approach by fully owning communications with relevant market partners on building omni consumer experiences and sharing best practices around the globe
• Plan, coordinate and pilot new initiatives to help build omni-experience that meets fresh’s strategic objectives
• Contribute to crafting an online-to-offline seamless customer journey and global evening directives

Physical Requirements:

• Must be able to remain in a stationary position on average of 7.5 hours/day.
• Light to moderate lifting may be required.
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.

WHO YOU ARE

You have:

• 5+Years of Experience with a track record in 360° consumer event management and retail experiences. Creative / events / digital agency experience is preferred.
• Knowledge of omni-channel happenings: digital trends, retail landscape and emerging consumer behaviors
• Entrepreneurial mindset with creative and strategic problem solving skills
• High sense of drive and ownership to drive business impact
• Ability to work collaboratively and build positive and effective business partnerships
• Ability to interact with all levels of management in a fast paced, high growth, continually evolving environment
• Outstanding interpersonal and communication skills, both verbal and written
• Ambition to learn more and fast, with a curious mindset

You are:

• Digitally connected and aware of global trends
• Results-oriented, with strong project and process management skills
• Highly organized, good time management skills with strong attention to details
• Proficiency in Microsoft Office, Excel, PowerPoint
• Proactively make recommendations on process improvement and new ways of working

You possess:

• Proven Project Management Skills
• Strong Written and Verbal Communication Skills
• Proactively make recommendations on process improvement and new ways of working
• Ambition to learn more, with a curious mindset
• Strong passion for the beauty industry
• Out-of-the-box thinking with a Sky’s the Limit mentality

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support

Paid Time Off and Flexibility

• Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays
• Two fully-remote weeks throughout the year to encourage flexibility; additional holiday weeks remote

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring

Fresh and LVMH ‘Perks’ and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)

Health Care

• Medical, dental and vision

Retirement and Additional Benefits

• 401k with Company Match + Additional Employer Contribution at eligibility

Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.

The salary range for this role is $95,000 - $115,000 USD.

All your information will be kept confidential according to EEO guidelines.