Manager Ground Transportation - Dartmouth Health Advanced Response Team (DHART) - Dartmouth-Hitchcock Health

The Ground Transportation Manager- DHART plays a crucial role in orchestrating and elevating the mission of our advanced response initiatives. This role is integral to ensuring that DH ground-based EMS is delivered seamlessly, efficiently, and with utmost regard to safety. It's about more than logistics and operations; it's about optimizing the intricate web of clinical care, aviation operations, and ground transport logistics. Ground Transportation Manager champions the highest standards of patient safety and care, while also promoting a culture of excellence, learning, and compassion throughout the team. This individual embodies the dedication and expertise that DHART represents, ensuring that we remain at the forefront of critical care transport services.

1. Operational Management: Supervises daily operations of ground-based transport units, ensuring efficiency, compliance, and the highest level of patient care.
2. Has operational oversight of DHART Ground division to include all staff, equipment and budgetary needs.
3. Ensures the proper staffing and scheduling of all DHART Ground staff. Delegates the scheduling function of DHART Ground staff members, and oversees the staffing/scheduling process.
4. Participates in hiring process for DHART Ground staff. Participates in the interview process for staff members, and, provides input and recommendations to the hiring Manager/Director. Participates in DHART Ground staff performance reviews, providing performance feedback
5. Procures DHART vehicles and ensures ground vehicle maintenance. Acts as the lead resource and researcher in determining the specifications for new DHART air and ground ambulance vehicles
6. Manages Ambulance/DHART vehicle inspections.
7. Stakeholder Engagement: Serves as a liaison between the department and other healthcare entities, regulatory agencies, and the public.
8. Continuous Improvement: Monitors and analyzes departmental metrics to identify areas for improvement and implement best practices.
9. Participates in departmental goal development.
10. Regulatory Compliance: Ensures compliance with all State and Federal regulations.
11. Participates in reaccreditation process and maintains all operational requirements in accordance with CAMTS Standards.
12. Performs other duties as assigned

• Current and unrestricted licenses as a Registered Nurse (RN) or Nationally Registered Paramedic
• Bachelor’s Degree in Nursing, Emergency Medical Services, Healthcare/Business Administration, or a related field.
• Master’s Degree preferred
• Strong EMS and leadership experience required; critical care experience preferred
• Strong interpersonal and communications skills, with an ability to lead multidisciplinary teams.
• Proficient in standard office software and healthcare IT systems.
• Prior experience in Quality Improvement Process preferred.

• Current licensure as a Registered Nurse (RN) or Paramedic in the state of employment. Multi-state licensure may be required depending on service area.
• Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and Pediatric Advanced Life Support (PALS)
• Certified Medical Transport Executive (CMTE) certification to be obtained within 3yrs of hire