Manager, Group Operations - Front Desk - Resorts World Las Vegas

Summary Statement:

The Group Operations Manager leads the representative team in achieving their operational and financial goals by managing the day-to-day operations for the Group Operations department. This role also assists with short and long-term planning. The ideal candidate creates a work environment that supports our core values and promotes integrity, teamwork, performance, recognition, mutual respect and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices and procedures.

Primary Job Duties: – Includes, but is not limited to:

• Manages the weekly schedule for the team and processes group representatives’ evaluations.
• Communicates with Group meeting planners and coordinates with the Convention Services Manager as needed.
• Closely monitor inventory and advise Revenue Management when actions are needed.
• Coordinate with Accounts Receivable any additional fees that need to be collected based on pick up.
• Partner with Sales, Revenue and Accounting to ensure correct interpretation of contractual terms and proper application of debits/credits.
• Ensure all updates are completed in a timely manner as related to group blocks, rooming lists, group reservations and master accounts.
• Assist with all Passkey functions internally and with external clients.
• Monitor, document and notify the Assistant Director of Group Operations of any problems that may impact the success or achievement of departmental objectives.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes, but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully mentor and lead a team.
• Working knowledge of Microsoft Office applications.

Preferred: 

• Previous experience working with Forbes and/or AAA service standards.
• Working knowledge of Opera and Passkey.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum three years of experience in Hotel Operations in a similar or related field.
• Minimum one year of Leadership/Management experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration