MANAGER, GSDM IT CLIENT SERVICES, School of Dental Medicine, Office of the Dean - Boston University
BOSTON, MA 02215
About the Job
This position manages the GSDM Client Services team, including recruiting and selection as well as on-going training and performance management initiatives for staff members. Provides leadership for the team including directing work, serving as an expert level technical and hierarchical escalation point, assigning tickets, resourcing staff on projects, and monitoring and evaluating team performance. Primary technologies used in meeting the responsibilities include but not limited to- Microsoft Active Directory, Windows Server, Citrix, Powershell, Windows 10/11, and Microsoft SQL Server. They will require a functioning knowledge of- VSphere, Networking, HIPAA Security, Learning Management Systems such as Blackboard.
Required Skills
Bachelor's Degree required, Master's Degree preferred and 3-5years experience.
2-3 years’ experience in the following managerial and leadership skills:
- Team development
- Team management
- Client relationship management
- Cross team communication working across an organization
- Ticket management
- Recruiting/hiring
- Resolving disciplinary issues
- Conflict resolution
Key technical skills:
- Windows 10
- Windows 11
- Windows Server 2019
- Enterprise ticketing management such as ServiceNow
- Windows scripting such as Powershell
- Desktop management software such as KACE
- Microsoft Active Directory
A working knowledge of the following:
- VSphere
- Networking
- HIPAA Security
- Learning Management Systems such as Blackboard.
- Microsoft SQL
- Citrix
- Project management
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Experience
