Manager - High Touch Services, Desktop Support' at Cedent Consulting
Rolling Meadows, IL 60008
About the Job
Title: Manager - High Touch Services, Desktop Support’@ Chicago, ILTerms of Hire: Full Time.Job descriptionResponsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.Manages an information services service including personal computers and local area networks
Ability to manage technical support team that has high-level of expertise. Provides operational support for Client's Executives and Traders – approximately 300Manages Tech Bar for building supporting 2,700 partnersOperational support includesWindows 7 and Windows 10 Third party trading applications – (ex
Bloomberg, 360 Treasury systems, BARX, BEx)Custom applicationsHardware troubleshootingOperating system troubleshootingBYOD support4
Service Level managementTicketsAssetsEscalations5
Knowledge Base managementCreate KBsEnsure team collaboration and consistency of procedures6
Collaborate with Engineering where applicableCommunication to HT customers of NT changes and projects7
Build marketable practice for High Touch teamMetrics including TCOs, KPIs, Assets, Asset ManagementCollaborative approach using SharePoint, Teams, OneNote with HT customers8
Expert technical skills as well as experience managing technical, high demand teams9
Manages team (6) and conducts Performance managementEvaluationsMentoringTech BarHires and terminations10
Organized - able to manage team workload and customer requests
Leverage internal tools to enhance knowledge sharing.11
Strong communicator – able to provide clear direction and clarify information. 12
Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems. 13
Serves as an expert resource or go to person within a group.Qualifications:Responsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.Manages an information services service including personal computers and local area networks
Ability to manage technical support team that has high-level of expertise.1
Provides operational support for Client's Executives and Traders – approximately 3002
Manages Tech Bar for building supporting 2,700 partners3
Operational support includesWindows 7 and Windows 10Third party trading applications – (ex
Bloomberg, 360 Treasury systems, BARX, BEx)Custom applicationsHardware troubleshootinge
Operating system troubleshootingf
BYOD support4
Service Level managementTicketsAssetsEscalations5
Knowledge Base managementCreate KBsEnsure team collaboration and consistency of procedures6
Collaborate with Engineering where applicableCommunication to HT customers of NT changes and projects7
Build marketable practice for High Touch teamMetrics including TCOs, KPIs, Assets, Asset ManagementCollaborative approach using SharePoint, Teams, OneNote with HT customers8
Expert technical skills as well as experience managing technical, high demand teams9
Manages team (6) and conducts Performance managementEvaluationsMentoringTech BarHires and terminations10
Organized - able to manage team workload and customer requests
Leverage internal tools to enhance knowledge sharing.11
Strong communicator – able to provide clear direction and clarify information. 12
Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems.13
Serves as an expert resource or go to person within a group.You Will Enjoy:An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!Apply today to learn more and be part of our Growth story.All applications will be kept strictly confidential and once shortlisted, our team will be in touch with you for further discussions. Department: ScoutThis is a full time position
Ability to manage technical support team that has high-level of expertise. Provides operational support for Client's Executives and Traders – approximately 300Manages Tech Bar for building supporting 2,700 partnersOperational support includesWindows 7 and Windows 10 Third party trading applications – (ex
Bloomberg, 360 Treasury systems, BARX, BEx)Custom applicationsHardware troubleshootingOperating system troubleshootingBYOD support4
Service Level managementTicketsAssetsEscalations5
Knowledge Base managementCreate KBsEnsure team collaboration and consistency of procedures6
Collaborate with Engineering where applicableCommunication to HT customers of NT changes and projects7
Build marketable practice for High Touch teamMetrics including TCOs, KPIs, Assets, Asset ManagementCollaborative approach using SharePoint, Teams, OneNote with HT customers8
Expert technical skills as well as experience managing technical, high demand teams9
Manages team (6) and conducts Performance managementEvaluationsMentoringTech BarHires and terminations10
Organized - able to manage team workload and customer requests
Leverage internal tools to enhance knowledge sharing.11
Strong communicator – able to provide clear direction and clarify information. 12
Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems. 13
Serves as an expert resource or go to person within a group.Qualifications:Responsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.Manages an information services service including personal computers and local area networks
Ability to manage technical support team that has high-level of expertise.1
Provides operational support for Client's Executives and Traders – approximately 3002
Manages Tech Bar for building supporting 2,700 partners3
Operational support includesWindows 7 and Windows 10Third party trading applications – (ex
Bloomberg, 360 Treasury systems, BARX, BEx)Custom applicationsHardware troubleshootinge
Operating system troubleshootingf
BYOD support4
Service Level managementTicketsAssetsEscalations5
Knowledge Base managementCreate KBsEnsure team collaboration and consistency of procedures6
Collaborate with Engineering where applicableCommunication to HT customers of NT changes and projects7
Build marketable practice for High Touch teamMetrics including TCOs, KPIs, Assets, Asset ManagementCollaborative approach using SharePoint, Teams, OneNote with HT customers8
Expert technical skills as well as experience managing technical, high demand teams9
Manages team (6) and conducts Performance managementEvaluationsMentoringTech BarHires and terminations10
Organized - able to manage team workload and customer requests
Leverage internal tools to enhance knowledge sharing.11
Strong communicator – able to provide clear direction and clarify information. 12
Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems.13
Serves as an expert resource or go to person within a group.You Will Enjoy:An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!Apply today to learn more and be part of our Growth story.All applications will be kept strictly confidential and once shortlisted, our team will be in touch with you for further discussions. Department: ScoutThis is a full time position
