Manager, Housing and Financial Benefits $92,000 - $102,000 - San Francisco AIDS Foundation

Organizational Summary  

San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Ultimately, we strive for a day when race is not a barrier to health and wellness, substance use is not stigmatized, HIV status does not determine quality of life, and HIV transmission is eliminated. 

Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership. 

Our strategic plan includes an articulation of its five key values, which are the foundation for its work and its employees: Justice, Dignity, Courage, Leadership and Excellence. We need passionate agents of social change, vanguards of public health, and practitioners of racial justice to join our fight. 

Position Overview:  

Manager, Subsidy Programis responsible for managing the overall operation of the Housing & Benefits programs. The Housing & Benefits team provides rental assistance, housing case management and financial benefits services to a diverse cohort of HIV+ individuals with complex needs.  This position represents the agency and interests of clients at related community partner meetings and work groups. This position is responsible for special projects as assigned. 

ESSENTIAL DUTIES:  

• Program Management: Provide leadership and guidelines for housing and benefits programs, monitor and evaluate annual budgets, purchasing, manage contract deliverables and strategic objectives, ensure the program is meeting Federal, State and City requirements.  Write, revise, interpret and implement program policies. Represent Housing & Benefits Programs at regularly scheduled meetings with agency managers, program directors, and other stakeholders as needed.  

• Supervisory Responsibilities: Provide individual supervision and coaching to Subsidy Coordinators and Health Navigation Resource Manager.  Facilitate individual supervision and department meetings. Coordinate continuing professional training & development for department staff.  

• Case Management: Provide non-medical case management and financial benefits counseling for a caseload of 4 to 8 rental assistance participants in need of specialized support. 

• Compliance: Responsible for quality assurance regarding contract and regulatory requirements for electronic and paper file management and staff professional standards. Consults regularly with Finance team to ensure contract outcomes and spending are on target. 

OTHER RESPONSIBILITIES: 

• Special Projects: Participate in interdepartmental service, program development and evaluation activities. Partner with community HIV clinics to collaborate stabilizing client housing and connection to care.  Represent agency and agency client interests at external meetings with City of San Francisco DPH, MOHCD, DHSH departments on projects related to housing and HIV services.  

• Collaboration: This role works closely with internal partners supporting the program including Information Technology, Finance, Strategy, Data, Program Administration, and other SFAF client service teams.  

Essential Qualifications: 

• Communication: Excellent written and verbal communication skills. Ability to convey difficult and challenging information to employees. 

• Knowledge:Possesses technical knowledge required to do the job. Awareness and sensitivity to health disparities as well as stigma related to SFAF's priority communities. Understanding of HIV treatment, transmission, and risk factors. Ability to maintain confidentiality. Knowledge of the harm reduction model, drug and alcohol counseling and other therapeutic models and interventions. Knowledge of traditional case management duties of psychosocial needs assessment and connecting the client to needed resources. Familiarity with budget planning and monitoring. 

• Adaptability: Experience managing administrative and clinical activities within a social services program serving clients experiencing stressors associated with HIV, poverty, substance use, and homelessness. Adapts to changes in work duties and organizational structure. 

• Judgment:Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles. 

• Problem Solving:Identifies and resolves problems in a timely manner; works with others to solve complex problems. 

• Customer Service: Ability to work comfortably with many different communities and stakeholders; exhibits sensitivity to issues concerning HIV. Responds efficiently and cordially to requests for service and assistance. 

• Professionalism: Reacts well under pressure; treats others with respect and consideration; follows through on commitments. 

• Dependability: Completes tasks on time; takes responsibility for own actions; reliable. 

• Computer Skills:Proficiency with Microsoft Office Suite. Familiarity with generating reports.  

• Support: Ability to engage and coach employees. Solid commitment to customer and employee service. 

• Interpersonal skills: Solid commitment to customer and employee service.  

Supervision: Subsidy Coordinator, Subsidy Coordinator II, Health Resource Navigation Manager 

Physical Requirements and Work Environments:  

• Skill in operating office equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience:   

• Bachelor's degree in a related field preferred.  

• Minimum of5 years of work in Case Managementrequired.  

• Experience with housing subsidy systems highly regarded. 

• Managerial experience preferred.  

• Extensive training working with severely impaired psychiatric populations, active substance users, forensic populations, medically disabled and populations with complex psychosocial and environmental stressors preferred. 

• Bilingual/bicultural Spanish skills preferred.  

This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided. 

Work Environment: 

• This position is primarily located at 940 Howard Street; San Francisco, however, may require traveling to other office locations or off-site meetings as required by the job. 

• This is a hybrid position; the position may choose to work remotely up to approximately 40% with occasional requirements to work on-site at our headquarters in San Francisco or travel to other locations as determined in the sole discretion of SFAF. This percentage is subject to fluctuate based on team needs and circumstances.  

• Travel expenses for commuting to SFAF offices are not reimbursable.  

 
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.  
 

EMPLOYEE BENEFITS: 
  
SFAF is proud to offer a comprehensive benefits package for our full-time employees. These include: 
 
Vacation + Leave 
24 days of combined Paid Time Off/Sick Time Off for the first two years of employment 
29 days of Paid Time Off/Sick Time Off after two years of employment 
14 paid holidays per year 
 
Retirement 
403(b) Plan – SFAF matches employee contributions (1 to 1) up to 3% of salary 
 
Health Coverage 
Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses. 
Medical insurance - premium fully/partially paid by SFAF for employee (Kaiser Permanente HMO, Sutter Health Plus HMO) 
Vision insurance – premium fully paid by SFAF for employee (MetLife) 
Dental insurance – premiums fully/partially paid by SFAF for the employee (MetLife Insurance) 
 
Employee Sponsored Care 
Plume - Gender Affirming Care 
Care.com – Family care benefits 
Maven – Family Forming benefits 
 
Life Insurance + Disability + Family Leave 
Life Insurance and AD&D insurance – Employer Paid: 100% of salary, up to $100K (MetLife) 
Long term disability insurance (MetLife) 
Family and Medical Leave Act (FMLA) and California Family Rights Act (CFRA), Pregnancy-Related Disability Leave (PDL), as applicable 
  
Equal Employment Opportunity Statement: 

The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, people with disabilities, women, LGBTQ individuals and people of color. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  

Application Process: 

Please visit our careers page at:  

http://www.sfaf.org/about-us/careers/ 

POSITION OPEN UNTIL FILLED 

NO PHONE CALLS PLEASE