MANAGER - HUMAN RESOURCES - Seminole Gaming

Overview

Responsibilities

Under the direction of the Director of Human Resources, the incumbent manages and directs ongoing team member relations, recruitment, training and team member activities by performing the following duties personally or through direct reports.

Essential Duties and Responsibilities:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Set the example for all team members by personally displaying the Values of Seminole Gaming: Integrity, Respect, Accountability, Passion and Dedication, Communication and Fun.
• Maintain all sensitive information in accordance with our policies on Confidentiality and the Code of Ethics.
• Develop and implement practical and effective policies and procedures, and recommend modifications to existing practices based on changing environments or organizational needs.
• Coordinate and oversee the Seminole Hard Rock Hollywood Sunshine Fund, to include all fundraising efforts as well as awards, grants and loans. Work with Finance to maintain appropriate financial accounting of the Sunshine Fund.
• Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict.
• Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties.
• Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations. In cases of recommendation for separation of employment, prepare all documentation for the review of the VPHR and/or the President for approval.
• Conduct exit interviews to help identify causes of team member dissatisfaction and terminations.  Seek new and creative ways to report and utilize the data and feedback gained from exit interviews and other sources.
• Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication. 
• Serve as a link between management and team members to help resolve conflicts through facilitation and mediation.
• Conduct team member separation meetings with departmental management.
• Manage and facilitate the Board of Review Appeal process. 
• Oversee the Performance Management process to include annual Performance Appraisals and Performance Action Plans. Assist management when needed in completion of same.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Supervise the HR Specialist and HR Coordinator
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Partners with management to gain knowledge of work situations requiring training employees to better understand changes in policies, procedures, regulations and technologies.
• Applies leadership, management and business skills to the training function.
• Coaches and counsels training staff to improve facilitation skills, training methodologies and personal development.
• Ensures learning objectives, strategies and outcomes are aligned with the company’s business needs.
• Determine best sourcing strategies and resources to drive applicant traffic. Develop new, creative recruiting ideas to successfully find talent and place qualified job applicants into existing openings.
• Partner with Company leadership to ensure understanding of positions, recruitment needs, and objectives and properly address challenges.
• Remain current with latest recruiting tools, such as social media and candidate retention management capabilities.
• Stay abreast of Company initiatives in order to anticipate and plan recruitment needs and timelines. Communicate all relevant information to Recruitment staff.
• Conduct regular follow-up with hiring managers to determine the effectiveness of recruiting efforts and proceed accordingly.
• Screen and interview candidates and perform reference checks as necessary.
• Act to ensure requisitions are filled in an expeditious manner with top tier, guest service driven candidates. Ensure all processes are streamlined, allowing for the shortest amount of time from the requisition approval to orientation date.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources and/or instructional design, performance technology or related area and two (2) years directly related experience developing adult education/training courses or an equivalent combination of education and experience. Microsoft Office software knowledge to include Word and Excel required. Prior gaming and/or hospitality experience preferred.
• ASTD member.
• Excellent verbal and written communication skills.
• Excellent listening skills.
• Excellent presentation/facilitation skills.
• Person must possess excellent interpersonal skills.
• Must have excellent attention to detail and be extremely organized.
• Outstanding interpersonal and guest service skills.
• Ability to lead and mentor a team.
• Ability to interact with a diverse team of individuals.
• Superior organizational and time management skills.
• Excellent analytical and planning skills.
• Ability to successfully manage multiple projects.
• Possesses efficient time management and project management skills.
• Highly collaborative and flexible.
• Ability to organize, plan and prioritize work.
• Ability to analyze and solve practical problems using good judgment.
• Presents an image of excitement and enthusiasm.
• Ability to successfully interact with all levels of the property and organization.
• Proficient in use of the Internet, Microsoft Outlook, Word, Excel and Power Point.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Creative problem solving abilities.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from management, team members, outside agencies, etc.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Proven ability to successfully provide essential training to employees.
• Need for confidentiality is demanded.

WORK ENVIRONMENT:

The working conditions are those typically found in an indoor, climate controlled office environment. Time spent on the casino and hotel floor observing the Guest Service experience is required in order to observe and train team members for excellence in Guest Service standards. Will be exposed to casino related factors including but not limited to second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).