Manager I Operations at City National Bank
Los Angeles, CA 90071
About the Job
MANAGER I OPERATIONS WHAT IS THE OPPORTUNITY? City National Bank is looking for an FX Operations Manager within Capital Markets Operations
The ideal candidate will have a strong Foreign Exchange back-office knowledge
This role is responsible for processing/authorizing transactions that support Foreign Exchange Sales & Trading
This role requires the ability to work in a fast-paced environment and multitask with strong communication skills
The FX Operations Manager will follow policies and procedures within company standards, participate in projects assigned to operational department, and analyze current processes to identifying opportunities for improvements
What you will do Provide support for FX Spots, Forwards, NDFs etc
Subject Matter Expert in all Back-Office operations
Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals
May function as liaison with Technology, Compliance, Risk, Sales and Trading internal partners, as well as business units from around the bank
Ensures a good working relationship is maintained between departments and colleagues
Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure
This includes adherence to all internal and external requirements related to OFAC, BSA, AML and all other applicable compliance related functions as appropriate to the departmental assignment
Ensures staff receives appropriate training to maintain proper risk-related controls and knowledge of applicable regulatory requirements
Ensures that staff makes the appropriate decisions, which may include escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities
With management, participates in departmental and bank-wide projects as back office SME; tracks task assignments, ensures departmental resources are available, and; implements strategy and project steps with consideration to constraints of budget, schedule and impact
Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs
Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals
Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends
Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments
Effectively communicates to inform, persuade, influence and direct others
Directly or indirectly oversees all Human Resources and related functions, including hiring staff and personnel issues
This includes timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff
Performs other duties as assigned or requested
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement
Must-Have* Minimum 3 years banking operations experience in a financial institution required
Minimum 3 years banking and operations management experience
Minimum 2 years experience in managing projects and/or teams required
Skills and Knowledge 5 years management experience within a Foreign Exchange department preferred
OPICS experience a plus
Management experience within financial services operations
Critical and strategic thinker
Knowledge of applicable regulatory requirements
Seasoned problem-solving, analytical and decision-making skills
Strong project management skills
Excellent verbal and written communication skills
Ability to create influential documents, presentations and group or team facilitation
Working knowledge of financial and budget process
Compensation Starting base salary: $71,869 - $114,797 per year
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
The ideal candidate will have a strong Foreign Exchange back-office knowledge
This role is responsible for processing/authorizing transactions that support Foreign Exchange Sales & Trading
This role requires the ability to work in a fast-paced environment and multitask with strong communication skills
The FX Operations Manager will follow policies and procedures within company standards, participate in projects assigned to operational department, and analyze current processes to identifying opportunities for improvements
What you will do Provide support for FX Spots, Forwards, NDFs etc
Subject Matter Expert in all Back-Office operations
Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals
May function as liaison with Technology, Compliance, Risk, Sales and Trading internal partners, as well as business units from around the bank
Ensures a good working relationship is maintained between departments and colleagues
Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure
This includes adherence to all internal and external requirements related to OFAC, BSA, AML and all other applicable compliance related functions as appropriate to the departmental assignment
Ensures staff receives appropriate training to maintain proper risk-related controls and knowledge of applicable regulatory requirements
Ensures that staff makes the appropriate decisions, which may include escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities
With management, participates in departmental and bank-wide projects as back office SME; tracks task assignments, ensures departmental resources are available, and; implements strategy and project steps with consideration to constraints of budget, schedule and impact
Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs
Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals
Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends
Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments
Effectively communicates to inform, persuade, influence and direct others
Directly or indirectly oversees all Human Resources and related functions, including hiring staff and personnel issues
This includes timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff
Performs other duties as assigned or requested
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement
Must-Have* Minimum 3 years banking operations experience in a financial institution required
Minimum 3 years banking and operations management experience
Minimum 2 years experience in managing projects and/or teams required
Skills and Knowledge 5 years management experience within a Foreign Exchange department preferred
OPICS experience a plus
Management experience within financial services operations
Critical and strategic thinker
Knowledge of applicable regulatory requirements
Seasoned problem-solving, analytical and decision-making skills
Strong project management skills
Excellent verbal and written communication skills
Ability to create influential documents, presentations and group or team facilitation
Working knowledge of financial and budget process
Compensation Starting base salary: $71,869 - $114,797 per year
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.