Manager II, Annual Giving - Atlanta Community Food Bank, Inc

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

Where You’ll Work:

Individual Giving / Development

About the Role:

The Manager II, Annual Giving is responsible for the Atlanta Community Food Bank's direct response fundraising program, including but not limited to direct mail, web, email, digital, monthly, peer-to-peer, and telemarketing channels. This role leads a team focused on acquiring, cultivating, renewing and upgrading donors under $5,000. The Manager II, Annual Giving works closely with the full Individual Giving team to support the overall donor pipeline strategy, and collaborates closely with the Donor Services, Corporate, Events and Marketing teams. Reports to the Director, Individual Giving and supervises the Individual Giving Manager and the Senior Digital Fundraising Specialist.

What You’ll Do:

Fundraising and Program Management

• Manage a robust direct mail program and develop strategies to grow the Food Bank’s individual donor base and annual revenue

• Lead annual email fundraising and donor engagement campaigns, including the development of strategy, creative, offer and audience segmentation. Grow the Food Bank’s email database.

• Lead telemarketing campaigns to generate net revenue and steward donors.

• Oversee design and use of peer-to-peer fundraising platforms to support key Food Bank events, including but not limited to Hunger Walk Run 5K, industry and community-based food and fund drives. Develop communication plans to recruit, register, retain, recognize and equip individual participants, fundraisers and donors.

• Ensure integration of mid-level and monthly donor solicitation and stewardship strategy across direct response channels.

• Manage external vendor relationships, budgets, deadlines and approvals for direct mail print, digital, and phone campaigns. Research and help select new partners.

• Collaborate with Marketing team and other Development staff to align appeals with other organizational communications and ensure effective multi-channel integration.

• Measure, analyze and report performance of all fundraising campaigns and assess against goals.

• Ensure delivery of meaningful, creative and timely donor stewardship through gift acknowledgment letters, reports, phone calls and other techniques

• Identify new opportunities, channels and platforms to grow the Food Bank’s revenue and individual donor base.

• Oversee staff members in the planning and execution of donor stewardship events and volunteer days, ensuring these activities are well-coordinated, strategically aligned with organizational goals, and executed in collaboration with other departments. Monitor the success of these initiatives through feedback and performance metrics to enhance donor engagement and volunteer experiences.

• Work closely with cross-functional teams, including Donor Services and Analytics, Marketing and Communication to ensure seamless integration of fundraising initiatives with overall organizational strategy.

Customer Service

• Ensure delivery of meaningful, creative and timely donor stewardship through gift acknowledgment letters, reports, phone calls and other techniques in partnership with direct reports, other teams and vendors.

• Monitor the Food Bank’s general donation and information inboxes. Maintain personal contact and excellent relationships with donors through timely and polite responses to donor inquiries.

Data Management and Administration:

• Work with Donor Services team and other staff to optimize use of database for gift recording, processing, acknowledgement, and reporting purposes

• Manage annual budget for direct response fundraising program. Align with overall Individual Giving budget in close coordination with Director, of Individual Giving.

• Maintain up-to-date program and operations information as related to fundraising activities

• Serve as an active member of the Development team. Contribute to planning and goal setting, revenue generation and the refinement of processes and procedures.

• Provide onsite and offsite support for Food Bank events and other activities as needed.

• Perform related responsibilities as needed.

Leads a Successful Team

• Forms teams with appropriate and diverse mix of skills, perspectives, and experiences

• Fosters open dialogue and collaboration

• Establishes clear objectives to guide goal achievement

• Sets goals, provides feedback, executes performance management process

• Serves as mentor - develops employees' core knowledge and provides opportunities for growth

• Recognizes employee successes

• Supports employee career development - supports team members in acquiring and growing skills and shares expertise

Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational, work and lived. Towards that end, our Inclusive Hiring process is grounded in a skills based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus

• Decision Making

• Accountability

• The Ability to Navigate Change

What You’ll Need: Skills Your Resume Should Demonstrate:

• Proven track record of leading both projects and teams in delivering outcomes and meeting financial goals.

• Proficiency in Microsoft Office products (Excel, Word, PowerPoint)

• Strong grasp of current fundraising best practices, benchmarks, and trends.

• Excellent project management, verbal and written communication skills are a must

Even Better if You Have:

• Working knowledge of basic HTML coding

• Working knowledge of Google Analytics

• Experience managing vendors

• Familiarity with Blackbaud’s Raiser’s Edge, Luminate Online and TeamRaiser products

• Passion for the mission of Atlanta Community Food Bank

This role may be a fit for you if you have:

• Excellent project management and problem-solving skills with the ability to manage multiple, simultaneous projects involving cross-functional teams

• Strong analytical skills, high level of accuracy, and persistent attention to detail

• High level of flexibility and ability to work as a team memberlove collaboration, excellent customer service for internal and external constituentspassion for providing an excellent donor experience

• Creative, donor and mission focused

• Sound judgment and discretion with highly confidential information

• Genuine appreciation of the Atlanta Community Food Bank’s mission and the ability to communicate it

And You'll Love this Position if You Are:

• Self-motivated and a self-starter who likes to work in a fast paced environment.

• Strong team player who seeks out ways to collaborate with co-workers.

• Able to exercise sound judgment and discretion with highly confidential information.

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is?routinely required to lift 25 lbs.

• Expected local travel time for this position is up to 10% per year

Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.

Final Thoughts:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.