Manager II, Secondary Markets- Outlet Stores and Recycling Operations - Goodwill of Colorado

Outlet Operations/Secondary Markets
Goodwill of Colorado 

JOB SUMMARY:

The Manager II, Secondary Markets will lead the operations team at our Outlet Store and Salvage and Recycling facility located at our Retail Support Center. They will be responsible for meeting revenue and net income from operations goals as well as improving waste diversion. They will be responsible for ensuring customers/donors receive the highest level of customer service at this non-traditional shopping experience and maintaining an “Attitude of Gratitude” to support the mission of the organization.  

The Manager will also manage the Recycling Operations of the Retail Support Center (RSC) (with the assistance of Salvage/Recycling Coordinator and the Recycling Assistant Manager). In this role, the manager will be responsible for all aspects of the recycled and salvageable goods processing system. The manager will work with domestic and international salvage and recycling brokers and buyers to be the best steward of every material donation, maximizing revenue opportunities and reducing landfill waste.

This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient management of our Outlet Store and Recycling Operations. 

To excel in this role, you will have the ability to combine business acumen with strong and proven people skills. You will also need to take a hands-on approach and contribute beyond your job description, as everyone at Goodwill of Colorado does. If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

This role will support operations of 3 Denver Metro Outlet locations:  Federal Outlet, Kearney Outlet, & Platte River Outlet.

Pay: $68,000 Annually

Full Time employees in retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer

ESSENTIAL FUNCTIONS:

• Manage the efficient flow of merchandise onto the sales floor in an outlet environment. Ensure pricing is within pricing guidelines. Make sure the outlet is clean, ensuring the Center’s appearance is always at its best. May operate a cash register.  
• Hire, supervise, and discipline staff assigned to the department. 
  • Conduct personnel interviews. 
  • Conduct employee evaluations and present them to employees before the due date. 
  • Train all department personnel in proper sorting and handling of all material. 
  • Schedule staffing to accommodate special and seasonal requirements.
• Increase the effectiveness of our mission efforts by creatively motivating and empowering staff to perform to their highest potential. Provide leadership, training, and support to all subordinates in all areas. Ensure continuity of operations at all levels. Ensure open communication.  
  • Ensure intensive training of newly assigned personnel and provide frequent refresher training throughout the department, with special emphasis on safety, maximization of department’s sorting potential.   
  • Evaluate all employees and assess deficiencies to develop peak performance.
• Promote harmony within and between all employees under his/her supervision. Consistently apply and implement Goodwill of Colorado’s policies and procedures to protect Goodwill from legal liability. Report any situation to the Retail Support Center Manager that may require attention or action. Provide recommendations and workable solutions whenever possible.
• Works with the Assistant Managers and Supervisors to ensure that all clerical, administrative, and operational duties and procedures are accomplished timely and accurately, be able to perform all functions necessary to open and close the store, assist the RSC Manager in preparing the annual budget.
• Works with the Supervisor, Recycling, to increase the efficiency of our recycling operations through effective organization and management of processes and activities, as well as by diligent coaching and development of our recycling staff.
• Helps to ensure a member of the store staff participates as a member of the Goodwill Safety Committee.
• Implement procedures in safety and security; respond to all alarm and law enforcement calls.
• Work cooperatively with all department heads to ensure the most effective and efficient handling of donated goods.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent. A College degree is preferred.   

Experience:

• At least two (2) years’ experience in retail sales. One (1) year experience in thrift store retail operations is desirable.  
• At least one (1) year experience in warehousing operations 
• At least two (2) years’ proven experience in employee supervision, employee on-the-job training, administrative functions, customer relations, and general store operations required.

Other:

• Prefer experience in recycling and salvage material sales. Possess knowledge of distribution systems. One (1) year safety- oriented background a plus. 
• Administrative functions, customer relations, cash register operations, and general office applications are required to include record-keeping skills and computer knowledge. Working knowledge of point-of-sale systems is a must. Knowledge in word processing and computer input.  Ability to not only use a computer, but to help employees use one also. Proficiency in Microsoft Office preferred.
• High-energy, critical thinker, with strong organization skills to manage people and scheduling, and the ability to work within a deadline-pressured environment.  
• Must be a creative, independent thinker with strong attention to detail. Must possess ability to communicate effectively with customers, staff, peers, and subordinates. Provide excellent customer service. Must have ability to work with persons with disabling conditions. Must have strong work ethic, be a self-starter, problem-solver, and team player. Must be adaptable and dependable. Must be an advocate for our mission and values.
• Must have ability to understand and follow all Goodwill Safety standards and guidelines, and to read, comprehend, and follow Goodwill Employee Handbook, departmental manuals, and all numbered or supplemental policies.
• Warehouse/Recycling knowledge, forklift experience is preferred, but not required. 
• Must maintain confidentiality.
• Must be able to work varied schedules to include weekdays, weekends, evenings, and holidays.  Work any hours necessary to provide complete store coverage and supervision. Must have own reliable transportation and be reachable after hours.
• The incumbent will be required and must have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

  Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

ADA:

OTHER, please describe – “AMOUNT OF DRIVING” – Driving

Core Competencies:  

• Excellence, Level 2
• Trust, Level 2
• Customer Focus, Level 2
• Teamwork, Level 2
• Communication, Level 2
• Knowledge and Skills, Level 2
• Decision Quality, Level 2

Functional Competencies:

• Command Skills
• Confronting Direct Report
• Results Management, Level 3
• Developing Others, Level 2
• Team Leadership, Level 3
• Planning and Organizing, Level 2

Physical Requirements

Attachment to Job Description

 

Job Title: 576 – Manager II, Secondary Markets                                                      Dept: Varies – Ops

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - FREQUENTLY

CARRYING:

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - FREQUENTLY

   Below Shoulder - FREQUENTLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - FREQUENTLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

   Visual, close - FREQUENTLY

   Visual, distant - OCCASIONALLY

   Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

   Simple grasping - FREQUENTLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - FREQUENTLY

SPEAKING - CONTINUOUSLY

OTHER, please describe – CONTINUOUSLY, driving own car

Experience

Preferred

• 2 year(s): At least two (2) years’ experience in retail sales. One (1) year experience in thrift store retail operations is desirable.
• 2 year(s): At least two (2) years’ proven experience in employee supervision, employee on-the-job training, administrative functions, customer relations, and general store operations required.
• 1 year(s): Prefer experience in recycling and salvage material sales. Possess knowledge of distribution systems. One (1) year safety- oriented background a plus.
• 1 year(s): At least one (1) year experience in warehousing operations

Education

Required

• High School / GED or better

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Required

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description