Manager, Incident Response - Maximus

Maximus is seeking a Manager, Incident Response. The Manager, Incident Response is the single authority to manage the process of restoring normal service operation as quickly as possible to minimize the impact to business operations for Federal Services. This position works closely with other Incident Managers within Maximus and other DoE contracts in the portfolio to champion IT Service Management practices with the goal to standardize and streamline the Incident Management processes within projects and contracts, ensuring consistency and efficiency. This is a remote position.

Essential Duties and Responsibilities:

- Develop and implement strategic plans for IT Response Management, aligning with Maximus' goals and industry best practices.

- Identify and prioritize initiatives to strengthen IT Response processes and procedures.

- Lead and manage the IT Response Management team, providing guidance, mentorship, and professional development opportunities.

- Foster a collaborative and high-performance culture within the team.

- Oversee the execution of IT Response procedures, ensuring a swift and effective response to major incidents.

- Play a hands-on role in managing and resolving escalated incidents.

- Analyze and optimize incident response processes to enhance efficiency and effectiveness.

- Drive continuous improvement initiatives within the team, leveraging lessons learned and industry best practices.

- Develop and deliver training programs to enhance the skills and knowledge of the response management team.

- Encourage ongoing professional development and certifications within the team.

- Communicate incident response status, trends, and challenges to senior management and relevant stakeholders.

- Prepare comprehensive reports and documentation for incident response activities.

- Serves as expert on Incident Management and assists in establishing policy as it relates to the successful documenting and resolving of Incidents as required under the FSA program.

- Implements and follows standard procedures relating to Incidents.

- Provides operational and policy guidance to other staff members when necessary.

- Able to provide input to program documentation and training materials as needed.

-Follows ITIL-based processes throughout the Incident lifecycle.

- Manages active stakeholder bridge lines during a Major Incident.

- Gathers required information and authors After Action Reports.

-Facilitates handoff to Problem Management for all Root Cause Analysis activities.

- Assist with additional IT Service Management responsibilities for Maximus as required.

- Performs other duties as assigned.

Minimum Requirements

- Bachelor's Degree in related field.

- 5-7 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Required Education and Skills Experience:

- Bachelor's degree and 5+ years of prior IT related management experience. Additional years of relevant experience will be considered in lieu of degree.

- A minimum of 3 years of proven prior experience executing Incident Management activities for a mid-to-large-size company providing technical services.

- Must have government contracts experience.

- US Citizenship required and must be able to obtain a Public Trust clearance with the Department of Education.

- Broad applied knowledge and experience of ITIL standards and operational service delivery methods and practices.

- Proven ability to manage multiple on-going open Incidents.

- Good mathematical, analytical, deductive reasoning, and problem-solving ability.

- Excellent interpersonal and communication skills (verbal and written).

- Strong customer/client service focus.

- Able to effectively communicate with personnel at all levels in the organization; able to communicate well with clients.

Desired Skills Experience:

- Proven time management ability to exercise flexibility and judgment.

- Proven leadership skills necessary to facilitate technical conversations during crisis situations.

- Perform complex tasks with minimal supervision and guidance.

- Ability to manage across multiple tasks with differing priorities.

- Ability to perform complex tasks with minimal supervision and guidance.

- Manage across multiple tasks with differing priorities.

- Ability to provides proactive attention to detail.

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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Annual Base Pay Minimum for this Position

$

103,000.00

Annual Base Pay Maximum for this Position

$

113,000.00