Manager, IT Instructional Design and Training - Hospital for Special Surgery

Overview

How you move is why we’re here. ®Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Manager, IT Instructional Design and Training

Full-Time (Hybrid)

In office 3 days per week required -NYC based 

Job Summary

The Manager, IT Instructional Design and Training role manages the design, delivery, and evaluation of all Epic training curriculum, environments and classes for all Epic implementations. The Training Manager supports the learning needs and strategic goals of the organization.  This role manages, assigns and monitors work for the IT training team and At-The-Elbow support staff.  The objectives of training activities are to maximize the utilization, adoption and satisfaction of the EMR and associated technologies.

Responsibilities include planning, designing and executing technology education programs for clinical and non-clinical users, including medical staff during system activations, upgrades, new employee on-boarding, refresher training, super-user programs, and ongoing training.  In addition, the Manager will supervise the build and upgrades of the MST training environments and be responsible for aligning training team roles with individual application teams for their respective projects.

The role requires ongoing assessment of the needs of varied adult learners and developing creative ways to meet those needs.

The Training Manager and the team are responsible for executing new projects for prescriber adoption and engagement of EMR systems and other similar projects as needed. The Training manager also determines and oversees all enterprise-wide training comprising approximately 6,000 employees and vendor staff across the HSS main campus and regional sites.  The manager establishes and maintains both an expert user and a credentialed trainer program to facilitate various implementations and post-live training.  The Training manager supervises all members of the Epic Training team to ensure consistency, quality and overall success and effectiveness of a sustainable training program.  

The Training Manager reports to the Epic Security Technical Director and routinely performs in-depth analysis of workflows and is expected to use critical thinking skills in providing systems solutions to meet business needs.

Responsibilities

• Develop long-term strategies and sponsor key initiatives to promote adoption and utilization of EMR and associated technology.
• Develop and manage annual budgets and proposals, timelines, and frameworks for the training team and training initiatives.
• Help recruit, select, onboard and manage IT Instructional Designers and Trainers
• Lead the IT Instructional Design, Training Team and At-The-Elbow staff, including managing day-to-day operations.
• Work across projects and teams to ensure communication and adoption issues are identified and addressed.
• Collaborate with key HSS departments, align IT training initiatives with sustaining a culture of excellence for HSS staff and medical staff.
• Manage and continue to reinvigorate the Epic expert program across the enterprise for immediate user level support and engagement.
• Develop IT training strategies, in alignment with the HSS Strategic Roadmap to include reviewing, evaluating and making recommendations for on-site, computer based and remote training.  
• Participate in on-going analysis of key data and identifying trends.
• Develop, evaluate and implement new processes to ensure end-users are informed of HSS and departmental initiatives, programs, and announcements.
• Collect timely data to support business initiatives through focus groups, surveys, Education Days, one-on-one interviews, and other methodologies; evaluate and apply the data to support decision-making.
• Strategically collaborate with and build relationships across functional divisions, HSS departments, and key external stakeholders.
• Research, evaluate and select staffing, At-the-Elbow and technology vendors.
• Evaluate and propose new adult education and learning tools to create better user engagement and learning environment.
• Manage team of Instructional Designers and Trainers
• Other job-related duties as assigned

Qualifications

Qualifications

• Demonstrate success managing teams both internally and externally, e.g. contractors and agencies.
• Ability to identify and analyze business and audience needs to deliver messages via the most appropriate mix of channels.
• Ability to manage several programs/projects simultaneously in a fast-paced environment.
• Ability to be both strategic and hands-on. A team player who can lead by example, with high accountability for his or her actions.
• Proven problem-solving ability that can identify source of problem, impact of problem as it relates to other functions, impact on stakeholders, and recommended solution.
• Superior collaboration and interpersonal skills and the ability to interact confidently with leadership.
• Excellent presentation, writing and communication skills.
• Demonstrate emotional intelligence as well as proven experience in relationship management.
• Experience managing and leading training for other applications and technical tools is desirable.
• Must be a team player.
• Must have working knowledge of MS Office Suite – especially Excel, PowerPoint & Word.
• Position requires a flexible work schedule, including some night and weekend support of major implementations/upgrades and on-call rotation.
• Must be able to write and edit curricula for all roles that require training and create tip sheets and other training materials.
• Must be willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence.
• Strong organizational skills with the ability to meet deadlines and attend numerous meetings.
• Self-motivated with the ability to quickly learn new concepts and job requirements as well as handle change.
• Works closely with Application Directors to stay abreast of application changes
• Partner with Operational Leadership to incorporate business workflow into training curriculum
• Work with communications team to publish training schedules and communicate with stakeholders
• Demonstrate project management skills (technology and people) with a track record of achieving goals on time and on budget
• Demonstrate ability to be self-directed with excellent organizational, writing, interpersonal, and presentation skills
• The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained

 Education and Experience

• BA/BS in Healthcare field, Communications, Education, or related field.
• 6-10 years of management experience
• Minimum of 5 years’ experience in the learning/development field, including a minimum of 3 years of direct experience leading Epic training (or equivalent experience)
• Master’s degree in healthcare field, Communications, Education or related field preferred
• Proficient in Learning Management Software (LMS)
• Healthcare industry experience preferred
• Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts
• Experience managing, coaching, or mentoring trainers
• Proven success in training Epic

Required Certification / Licensing

• Must achieve and maintain Epic certification in one or more Epic application modules as well as Epic Principal Training certifications

Other Requirements

Pay Range - Minimum

Pay Range - Maximum