Manager, IT Services at CrowdStrike
Sunnyvale, CA 94085
About the Job
#WeAreCrowdStrike and our mission is to stop breaches
As a global leader in cybersecurity, our team changed the game
Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks
We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity
Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level
Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:The CrowdStrike IT Service Desk (ITSD) is looking for a Manager, IT Services (Executive) to join our team as part of a key team within CrowdStrike that is critical to the smooth and effective daily operations of all CrowdStrike team members
This position will manage and improve the ITSD team's support, systems, and operations, focusing on internal IT business needs.The ideal candidate must possess a strong commitment to high-quality customer service, a solid work ethic, and ability to interface with all levels of the organization, including executive leadership
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment
Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, and solving difficult problems.What You’ll Do:Serve as a technical leader for the Service Desk team supporting all levels of our internal user community with a specific focus on our Executive team needsProvide team guidance to improve efficiency and accuracy with ticket handling and the overall support processCollaborate with global Service Desk management, team members, and other teams’ subject matter experts on projects or initiativesTriage, prioritize, and resolve escalated support requestsImplement, improve, and document new and existing policies, procedures and processes for various IT systemsConduct regular performance reviews and one-on-one meetings with direct reportsHire, train, coach, mentor and support Service Desk administratorsWork with IT leadership to set and adhere to specific service level agreements and ensure timely and accurate ticket resolution based on KPIs and organizational metricsPartner with customers and organizational stakeholders to identify and address areas of improvementDevelop daily, weekly and monthly reports to highlight team performance and identify areas for improvementPotential for occasional travel to remote offices for projectsWhat You’ll Need:A minimum 8+ years of experience in the IT fieldExperience effectively managing and developing Support, Service Desk or Help Desk Team membersAbility to communicate with patience, tenacity and follow-through while tracking, troubleshooting and bringing to resolution internal customer support callsAble to explain advanced computer concepts, procedures and policies to non-technical usersStrong task management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective mannerIntermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group managementTangible understanding of security best practices, worst practices, concepts and real-world applicationBonus Points:Systems management and automation: experience with basic Group Policy and automation services (Active Directory, Google Identity/Workspace)Networking concepts: experience with basic troubleshooting and network concepts (TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..)Familiarity with Linux: fundamental understanding of the Linux command line, services, data manipulation, installation and high level system operationVirtualization: experience with VMWare or Hyper-V deployment, management and troubleshootingSecurity: Intermediate to advanced level understanding of security concepts and best practices#LI-Remote#LI-NA1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationCrowdStrike is proud to be an equal opportunity and affirmative action employer
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed
Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action
By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at
is committed to fair and equitable compensation practices
The base salary range for this position in the U.S
is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits
A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.SummaryLocation: USA - Sunnyvale, CAType: Full time
As a global leader in cybersecurity, our team changed the game
Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks
We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity
Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level
Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:The CrowdStrike IT Service Desk (ITSD) is looking for a Manager, IT Services (Executive) to join our team as part of a key team within CrowdStrike that is critical to the smooth and effective daily operations of all CrowdStrike team members
This position will manage and improve the ITSD team's support, systems, and operations, focusing on internal IT business needs.The ideal candidate must possess a strong commitment to high-quality customer service, a solid work ethic, and ability to interface with all levels of the organization, including executive leadership
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment
Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, and solving difficult problems.What You’ll Do:Serve as a technical leader for the Service Desk team supporting all levels of our internal user community with a specific focus on our Executive team needsProvide team guidance to improve efficiency and accuracy with ticket handling and the overall support processCollaborate with global Service Desk management, team members, and other teams’ subject matter experts on projects or initiativesTriage, prioritize, and resolve escalated support requestsImplement, improve, and document new and existing policies, procedures and processes for various IT systemsConduct regular performance reviews and one-on-one meetings with direct reportsHire, train, coach, mentor and support Service Desk administratorsWork with IT leadership to set and adhere to specific service level agreements and ensure timely and accurate ticket resolution based on KPIs and organizational metricsPartner with customers and organizational stakeholders to identify and address areas of improvementDevelop daily, weekly and monthly reports to highlight team performance and identify areas for improvementPotential for occasional travel to remote offices for projectsWhat You’ll Need:A minimum 8+ years of experience in the IT fieldExperience effectively managing and developing Support, Service Desk or Help Desk Team membersAbility to communicate with patience, tenacity and follow-through while tracking, troubleshooting and bringing to resolution internal customer support callsAble to explain advanced computer concepts, procedures and policies to non-technical usersStrong task management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective mannerIntermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group managementTangible understanding of security best practices, worst practices, concepts and real-world applicationBonus Points:Systems management and automation: experience with basic Group Policy and automation services (Active Directory, Google Identity/Workspace)Networking concepts: experience with basic troubleshooting and network concepts (TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..)Familiarity with Linux: fundamental understanding of the Linux command line, services, data manipulation, installation and high level system operationVirtualization: experience with VMWare or Hyper-V deployment, management and troubleshootingSecurity: Intermediate to advanced level understanding of security concepts and best practices#LI-Remote#LI-NA1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationCrowdStrike is proud to be an equal opportunity and affirmative action employer
We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed
Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action
By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at
recruiting@crowdstrike.com
for further assistance.Find out more about your rights as an applicant.CrowdStrike participates in the E-Verify program.Notice of E-Verify ParticipationRight to WorkCrowdStrike, Incis committed to fair and equitable compensation practices
The base salary range for this position in the U.S
is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits
A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.SummaryLocation: USA - Sunnyvale, CAType: Full time
