Manager, Learning & Development - MasterCard

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Manager, Learning & Development Overview: The Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organization. This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development. The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization. Role and Responsibilities: • Curriculum Design: o Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes. o Lead the design and development of engaging and effective learning programs that address those needs. o Work with Learning Designers to envision and design learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning). o Ensure learning programs incorporate feedback and adapt to changing organizational needs. • Program Planning and Execution: o Develop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc. o Coordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective and efficient program execution. o Monitor and track program progress, adjusting plans as necessary to meet targets. • Stakeholder Management: o Provide updates and ensure alignment with program objectives. o Serve as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners. • Resource Management: o Identify and allocate resources necessary for program execution, including budget management and resource scheduling. o Manage program budgets, ensuring financial objectives are met and resources are utilized efficiently. • Risk Management: o Identify potential risks and develop mitigation strategies to minimize impact on program delivery. o Monitor and report on program risks, implementing corrective actions as needed. • Quality Assurance: o Ensure that all L&D program deliverables meet the required quality standards and specifications. o Implement continuous improvement processes to enhance program performance and outcomes. • Data Analysis and Reporting: o Collect and analyze program data to evaluate performance, identify trends, and inform decision-making. o Prepare and present detailed reports on program status, outcomes, and areas for improvement. • Benchmarking and External Insights: o Benchmark L&D programs against industry best practices and emerging trends. o Bring external insights and suggestions to enhance the effectiveness and innovation of L&D initiatives. • Process Improvement: o Evaluate existing L&D processes and workflows, identifying opportunities for improvement. o Implement best practices and innovative solutions to enhance program efficiency and effectiveness. • Team Leadership: o Provide guidance, support, and leadership to program teams. o Foster a collaborative and high-performance team environment. Skills and Qualifications: • Educational Background: o Advanced degrees or certifications in project management (e.g., PMP, PgMP) or L&D (e.g., CPLP) are preferred. • Experience: o Proven experience in program or project management, with a track record of successfully delivering complex L&D projects. o Experience in curriculum design and instructional design, creating engaging and effective learning experiences. o Experience managing cross-functional teams and working in a matrix organization. • Technical Skills: o Proficiency in project management software and L&D tools (e.g., LMS, authoring tools such as Articulate). o Strong analytical skills with the ability to interpret data and make data-driven decisions. • Soft Skills: o Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. o Strong organizational skills, with the ability to manage multiple priorities and projects simultaneously. o Problem-solving mindset with the ability to think strategically and execute methodically. • Personal Attributes: o Self-motivated, proactive, and able to work independently. o Detail-oriented with a commitment to delivering high-quality results. o Adaptable and resilient, able to thrive in a fast-paced and dynamic environment. Salary range: $110,000-171,000 Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. Pay Ranges Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.