Manager, Litigated Claims - Berkley
Minneapolis, MN 55402
About the Job
At Berkley Human Services, a Berkley Company, we insure those who serve others. We are devoted to meeting the needs of Human Services Organizations. We insure both nonprofit and for-profit social service organizations who serve many deserving, and often underserved, individuals, groups and communities. This includes such as child daycare, sheltered workshops, group homes, senior citizen centers, senior independent living, schools, counseling services, YMCAs, YWCAs, and Boys & Girls Clubs.
Our insurance policies are written through our Berkley affiliates, each of which is rated A+ (Superior) by A.M. Best Company with a Financial Category of XV. We offer property and casualty coverages designed for the unique operational aspects of social service organizations. Our Human Services Program dates back to 1989 and has continuously evolved to meet the unique needs of the market we serve.
Responsibilities:Berkley Human Services is looking for a Manager for its Claims’ Litigation Team. The Litigation Teams handles a variety of different claims that are either in litigation or referred to the litigation team to help avoid litigation. These claims include Professional Liability, SAM (Sexual Abuse and Molestation), Automobile Bodily Injury and Premises Bodily Injury. The Manager will be responsible for leading the team, providing thoughtful technical insight and for operationally supporting the team.
- Assign and manage the claims team on behalf of client companies.
- Lead in a thoughtful, innovative and proactive manner.
- Support resolution-focused practices and metrics aimed at achieving the best possible outcomes for our Insureds.
- Hire, train, manage and maintain qualified staff.
- Develop and maintain work, service and claim handling standards for technical and support staff.Provide loss reporting to reinsurers, excess carriers and clients.
- Interact, assist and communicate with client personnel, the public and internal department s to improve communication and service compatibilities in an effort to maintain and enhance Berkley Risk Administrators’ reputation.
- Assist in developing and maintaining claim/legal resources to include legal counsel, adjusters and expert witnesses.
- Maintain and keep staff apprised of current information with respect to legislation, case law and industry developments/program developments.
- Conduct claim audits of adjusters’ work product and monitor accuracy of loss data.
- Ability to work with independent auditors.
- May assist in sales/marketing functions.
- May assist in claim service contract development to include service pricing and billing.
- Occasional travel for educational, marketing or to other general purposes.
- Assist in the development of claim management policy and philosophy.
- Assist in the development and utilization of claim information systems.
- Report all harassing or inappropriate behavior to Human Resources, immediately.
May perform other functions as assigned.
Qualifications:- Minimum 5 years claim technical experience.
- Minimum 3 years supervisory experience.
- Comprehensive knowledge of insurance and legal systems.
- Strong analytic skills and decision-making ability.
- Strong verbal and written communication and customer service skills
- Must maintain a valid driver’s license and carry vehicle insurance coverage.
Education
- College degree or equivalent relevant experience in insurance, insurance law terminology and customer service.
